Planner

Mears Group; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Volunteering Leave

Staff discounts

Job summary

Mears Group in London (Rainham) is seeking a Planner to join our repairs team. This office-based role focuses on scheduling, allocating work to operatives, and ensuring timely completion of repairs with strong customer service and compliance. You will be the key link between residents, operatives, and colleagues.

The role requires proactive planning, good IT skills, and the ability to work independently or as part of a team to maintain high service standards.

Qualifications

• Experience in scheduling multi-trade repairs.
• Proven ability to allocate work orders to trades.
• Excellent time management and communication skills.
• Knowledge of repairs and maintenance processes.

Responsibilities

• Schedule operatives and subcontractors to ensure repairs are delivered on time.
• Monitor daily repair progress and follow-on works.
• Support IT systems and ensure PDAs and schedule entries are accurate.
• Communicate clearly with residents, operatives and stakeholders.
• Coordinate with admins, supervisors and contractors to ensure a seamless service.
• Attend meetings or training sessions as required.
• Assist with reporting and KPI monitoring to meet targets.
• Prioritise emergency and urgent jobs to minimise disruption for residents.
• Maintain records for audits and compliance.
• Suggest ways to streamline planning and scheduling for continuous service improvements.
• Provide general administrative support to the repairs team.

Skills

IT skills

Job scheduling

Trade planning

Time management

Customer service

Repairs maintenance

Teamwork

Tools

Scheduling software

Job description

Annual salary: up to £28,927.92 Planner/Works Programmer Location: London - Rainham Contract Type: Permanent, Full-time – Office based Salary: £28,927.92 per annum Hours: Monday to Friday, 42.5 hours per week, 8:00am-5:00pm

Mears are the largest provider of repairs and maintenance, and regeneration services across the UK. We are a highly responsible partner, who is committed to; delivering the highest levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities. We are looking for an organised and proactive Planner to join our local repairs team in Rainham. You’ll play a vital role in ensuring repairs are scheduled efficiently, works are allocated to operatives, and jobs are completed quickly and to a high standard. As the key link between residents, operatives, and colleagues, you will help deliver a customer-focused, responsive repairs service.

Duties

• Schedule operatives and subcontractors to ensure resources are used effectively and repairs are delivered on time.
• Monitor and update repair jobs daily, including appointments, follow-on works, and overdue tasks.
• Support the use of IT systems, ensuring operatives update their PDAs and schedule of rates are entered correctly.
• Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed.
• Work closely with administrators, supervisors, and contractors to ensure a seamless service.
• Cover for other planners when needed and attend meetings or training sessions as required.
• Always Follow company policies and Health & Safety requirements.
• Assist with reporting and performance monitoring to ensure KPIs and targets are met.
• Help prioritise emergency and urgent jobs to minimise disruption for residents.
• Maintain accurate records, data, and documentation for audits and compliance.
• Support continuous service improvements by suggesting ways to streamline planning and scheduling.
• Provide general administrative support to the repairs team when required.

Role Criteria

• Strong IT skills, including experience using job management or scheduling systems
• Experience scheduling and planning multi-trade repairs using appointment systems
• Ability to allocate work orders to trade operatives
• Excellent time management, organisational, and communication skills
• Strong customer service skills with the ability to handle challenging situations
• Knowledge of repairs and maintenance processes
• Ability to work both independently and as part of a team

Desirable: Experience in a similar role, ideally within social housing

Benefits

• 25 days annual leave plus bank holidays
• Leading pension scheme
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates.

This is to ensure we are committed to improving social mobility.

We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds.

These questions are optional and will not impact your ability to apply.

We are the people behind the smile!

At Mears we look for people who share our vision and values - to make a positive difference to the communities we serve.

We do this by improving homes, improving communities and improving lives.

We are proud of our business and the opportunities we provide to colleagues working across the UK.

Our Values - Customers / Innovation / Teamwork / Responsibility