Planner – 12 Month FTC

Cardo (Wales & West); Slough; On-site; GBP 30,000 - 40,000; Full time

Job summary

Cardo Group is seeking a Planner for a 12-Month Fixed Term Contract in Slough. This role involves day-to-day planning, ensuring allocated jobs are attended to, and providing top-notch customer service. Joining Cardo means being part of a diverse and inclusive company, focused on long-term success and community impact.

Qualifications

• Previous planning/scheduling experience required.
• Social housing background is desirable.
• Experience in a fast-paced environment essential.

Responsibilities

• Day-to-day planning of operatives and ensuring jobs are adequately allocated.
• Reviewing jobs and feeding back into reports.
• Monitoring overdue orders and tracking absence levels.

Skills

Planning/Scheduling

Communication

Time Management

Job description

Who We Are

Cardo Group is a social housing property maintenance company.

Our multi-company group specializes in maintenance, compliance, and retrofit services with a growing national footprint. With ambitious plans for further expansion, we are committed to making a lasting impact in the industry.

We are currently recruiting for a Planner to join our team in Slough.

Accountabilities/Responsibilities

1. Day-to-day planning of operatives (direct and subcontractors) to ensure all jobs are adequately allocated, attended, FOW raised, jobs re-booked or closed off as necessary daily.
2. Reviewing jobs on the system, feeding back into reports, and raising any risks to Operational Management.
3. Ensuring all appointments booked are met on time with correct allocation, operative and materials required, and updating residents to ensure a positive customer experience.
4. Checking and allocating all booked jobs ahead of appointments.
5. Daily tracking of jobs and PDA usage (Ops accepting, closing jobs, adding notes, FOWs, SORs, etc.).
6. Reviewing all Ops diaries to ensure appointments are met and closed off with FOWs at COP.
7. Ensuring all emergencies are appointed and allocated promptly (within 2 hours) throughout the day.
8. Monitoring jeopardy daily to ensure no jobs are booked out of target and tracking absence levels to ensure all jobs are completed.
9. Monitoring overdue orders daily, with no more than 20 overdue jobs at any time.
10. Liaising and calling back completion sheets from subcontractors.
11. Monitoring work allocations when cancellations occur (no operative should wait longer than 15 minutes).
12. Coordinating materials as required and advising engineers/supervisors.
13. Booking in authorized VO’s/Quoted FOWs (passed via admin and authorized by Operations).
14. Managing bookings/re-allocations for operative leave, sickness, training, TBT, van breakdown, etc.
15. Updating subcontractor diaries and notes of action in Dynamics.
16. Collaborating with the planning supervisor and team members as needed.
17. Supporting other teams/operatives/subcontractors during busy periods or absences.
18. Reviewing the Repairs Inbox regularly to raise all jobs within 48 hours.

Skills & Experience

1. Previous planning/scheduling experience.
2. Social housing background – desirable.
3. Experience working in a fast-paced environment.
4. Excellent written and verbal communication skills.

Why Join Cardo Group?

At Cardo Group, we are growing, evolving, and building a foundation for long-term success. Joining us means becoming part of a forward-thinking company that values innovation, integrity, and inclusivity.

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered. We believe diverse perspectives strengthen our business, foster innovation, and improve our service to communities.

Our commitments:

• Equity: We provide fair opportunities for growth and success, removing barriers.
• Diversity: We embrace different backgrounds, experiences, and viewpoints.
• Inclusion: We foster a culture where every team member has a voice and a sense of belonging.

At Cardo Group, EDI is integral to our identity. We actively promote an environment where all individuals, regardless of race, gender, age, ability, sexual orientation, or background, can thrive.

Additional Details

• Company: Cardo
• Job Type: Full Time
• Location: Slough
• Position: Planner - 12 Month FTC