Debt Controller - 12 month FTC

DAC Beachcroft; Birmingham; Remote; GBP 25,000 - 35,000; Full time

Job summary

DAC Beachcroft is seeking a Debt Controller for a 12-month FTC role, fully remote, to manage and collect debts through effective communication. The role requires a strong focus on customer service and collaboration with various teams within finance to ensure targets are met. Ideal candidates will have collections experience and strong organizational skills, with opportunities for professional growth in a supportive environment.

Benefits

Flexible work-life balance

Private medical insurance

Income protection insurance

Discounted gym membership

Professional funding opportunities

Social events

Involvement in ESG activities

Qualifications

• Experienced in all areas of collections.
• Client focused to deliver high standards of service.
• Ability to manage changing workloads under pressure with attention to detail.

Responsibilities

• Chase debts through high volume internal and external communications.
• Maintain regular contacts with clients and resolve issues.
• Develop strategies to maximize collections and reduce delinquencies.

Skills

Customer service

Organizational skills

Communication

Numeracy skills

Tools

Microsoft Excel

Microsoft Word

3E / legal accounting systems

Job description

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Department: CSG - Business Operations (Audit / Risk / Client Account Management / Finance / People / Procurement / Property and Facilities / Sales and BD / IT)

Location: Remote - England and Wales

Application Deadline: 11 July 2025

Department: CSG - Business Operations (Audit / Risk / Client Account Management / Finance / People / Procurement / Property and Facilities / Sales and BD / IT)

Location: Remote - England and Wales

Description

DAC Beachcroft has an exciting opportunity for a Debt Controller to join our Debt Recovery team within Finance on a full-time 12 month FTC contract which will be fully remote.

Reporting into the Debt Recovery Supervisor, the main purpose of this role is to chase and manage the firms debt through high volume internal and external communication. The Debt Collector will do this by maintaining regular contact with external and internal clients regarding their debt, making notes on the 3E system as necessary and ensuring collection is seen through until the end where ultimately it will no longer be outstanding.

Our Debt Recovery team provides support to the firm in management accounting, billing, purchase, payments management and budgeting as well as providing financial compliance input to support the firm's strategic decision-making processes. The Debt Recovery team plays a vital role in managing risk and financial performance for the firm.


What you will do?

• High volume of internal and external phone calls/emails chasing the debt whilst providing a high level of customer service.
• Regular contact with Partners, Lawyers & Clients regarding their debt.
• Frequent liaison with other teams within the Finance department to find root cause and resolve issue/s or correct process.
• Understand & manage the clients and Partners/Lawyers requirements.
• Seek collections which ensure cash collection targets are met and reduce aging.
• Maintaining 3E with up to date notes and system usage quality.

· Develop and implement strategies to maximize collections and reduce delinquencies.



Who you are

• Experienced in all areas of collections.
• Client (internal and external) focused to deliver a high standard of service
• Highly organised with the ability to effectively manage a constantly changing workload under pressure, meeting demanding targets and adhering to service standards
• Able to work on own initiative with a pro-active and flexible approach
• High attention to detail along with excellent communication and numeracy skills
• A good knowledge of Microsoft Office packages especially Excel and Word, pivot tables, vlookup etc
• Insurance collection knowledge would be advantageous but not essential.
• Experience of 3E / or similar legal accounting systems would be an advantage but not essential.
• Experience of working with bad debt would be advantageous but no essential.
  
  

What's in it for you?

• High levels of flexibility and a great work life balance - https://jobs.dacbeachcroft.com/whats-in-it-for-you/
• A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
• Opportunities for growth and progression including professional funding
• In person and remote social events
• Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities

We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  Law Practice

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