Account Manager 12 month FTC

Quandoo; London; Remote; GBP 35,000 - 50,000; Full time

Job summary

A leading global commerce platform is seeking a Growth and Retention Manager to oversee a portfolio of restaurants and enhance engagement. This remote role emphasizes upselling and strategic relationship management while offering full training, making it a perfect entry-level opportunity for candidates with a hospitality background.

Qualifications

• Strong relationship building experience in a fast-paced environment.
• Ability to communicate at a high level.
• Proven ability to articulate the distinct aspects of products and services.

Responsibilities

• Manage and deliver on your monthly call targets by retaining restaurants.
• Develop and execute a strategic plan to achieve growth targets.
• Train and educate your portfolio on Quandoo’s technology.

Skills

Relationship building

Communication

Multi-tasking

Strategic planning

Education

Hospitality industry experience

Knowledge in digital platforms

Job description

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Reporting into the Head of Customer Success, we are looking for a relationship/account manager to initiate meaningful engagement with existing restaurants and restaurant groups within your territory to achieve the ultimate target of retaining and upskilling your partner base As Growth and Retention Manager, you will be responsible for delivering monthly, quarterly and annual targets by managing a portfolio of restaurants, as well as becoming a product expert on the Quandoo platform.

You will be responsible for driving additional growth, by way of upselling to your partner base, in your territory and are responsible for the lifespan of all newly signed merchants once set live by the Onboarding Team.

The position is a remote-based role where travel may be expected to meet business demands. You will also work directly with the UK Leadership Team to drive the right behaviours through strong communication skills and becoming a brand ambassador of the Quandoo Core Values.

We are looking for a person who has strong relationship building experience in a fast-paced environment. A background in hospitality, account management and/or sales is preferable as we grow our business.

We are offering an exceptional opportunity with a global commerce platform. We are leading the way in technology-based reservations, bookings and table management, and you will play a crucial role in our organisation’s growth and ultimately benefit from our success and expansion.

Key Responsibilities

To own and take full responsibility your partner base with the goal of increasing usage, ensuring payment, increasing bookability, and achieving predetermined retention targets

To train, educate and upskill your portfolio on the ever-changing technology Quandoo offers

Responsibilities

To be confident in your ability to converse with potential partner restaurants, chains and hotels

Manage and deliver on your monthly call targets by retaining restaurants on our SaaS platform

Achieve a minimum level of callsper week as set out by your Line Manager

Develop and execute a strategic plan to achieve growth targets and expand usage within our net customer base

Build and maintain strong, long-lasting stakeholder relationships within your territory with a view to grow your merchant base

Partner with the wider team to further your skills and assist in the development of new locations or areas of interest

Effectively communicate Quandoo’s value proposition through proposals and presentations to stakeholders

Understand and report on industry-specific promotions and trends

Undertake regional market analysis and competitive assessment for strategy planning

Qualifications

Knowledge in digital platforms and/or a tech-centric companies

You will have strong organisation skills and the ability to multi-task successfully

Ability to communicate at a high level

Proven ability to articulate the distinct aspects of products and services

Proven ability to understand and position products against competitors

Previous Hospitality industry experience is beneficial

Additional Information

This is an entry level role where we will offer full training and support.

Salary and benefits package available on request.