Planner

Fortem; Hitchin; In loco; GBP 30.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual leave

Birthday off

Pay review

Maternity leave

Paternity leave

Referral bonus

Pension

Life insurance

Private healthcare

Dental care

Cycle to work

Discounts

Training LMS

Descrizione del lavoro

Fortem is recruiting a Planner to join the Stonewater Housing team in Hitchin. This fixed-term contract (9 months) focuses on coordinating and managing tradespeople, ensuring schedules run smoothly and service levels are met.

The role requires strong customer service and organisational abilities. The team handles repairs, maintenance, voids, and capital works, delivering projects across multiple sites with a commitment to quality and decarbonisation.

Competenze

• Essential criteria: Previous experience in a customer facing role.
• Desirable criteria: Previous experience working in a Planning, Customer Service or Call Centre role.
• Desirable criteria: Experience in social housing repairs and maintenance.

Mansioni

• Allocate work to trades people within given time scales.
• Resource work efficiently by being aware of tradespeople’s availability and knowing where they are at all times.
• Promote and maximise 1st time fix.
• Monitor and report service delivery issues to senior service controller.
• Manage, move and reschedule jobs to ensure that service levels are met, minimise travel time and to ensure available resources for delivery.
• Produce client reports.
• Manage appointments and an appointment system.

Conoscenze

Customer service

Organisational skills

Relationship building

Time management

Descrizione del lavoro

Fortem Solutions are currently recruiting for a Planner to join our Stonewater Housing team, based in our head office in Hitchin. This is a fixed-term contract, initially lasting 9 months.As a Planner, you'll be responsible for coordinating and managing the schedules of our tradespeople, making sure everything runs smoothly. This role is ideal for someone with strong customer service and organisational skills.

The Client

Our contract with Stonewater is long term with the option to extend the partnership again. On our contract we cover over 7,500 houses in 4 different areas of the South-West, from Taunton and Yeovil, over to Bristol and Swindon and down to Salisbury and Bournemouth. We currently deliver Repairs & Maintenance, Voids, Capital Works and an Electrical Service program. We pride ourselves on our great customer service and our senior leadership team has years of experience within this sector which can help you develop your learning and knowledge base.

Duties & Responsibilities

• Allocate work to trades people within given time scales
• Resource work efficiently by being aware of tradespeople’s availability and knowing where they are at all times
• Promote and maximise 1st time fix
• Monitor and report service delivery issues to senior service controller
• Manage, move and reschedule jobs to ensure that service levels are met, minimise travel time and to ensure available resources for delivery
• Produce client reports
• Manage appointments and an appointment system

What You Will Need

Essential criteria:

• Previous experience in a customer facing role
• Ability to work well under pressure
• Ability to engage people and build strong working relationships with trades, colleagues, clients and managers

Desirable criteria:

• Previous experience working in a Planning, Customer Service or Call Centre role
• Experience in social housing repairs and maintenance

• 25 days annual leave + bank holidays & your birthday off (34 days total)
• Pay review every year
• 26 weeks full pay maternity leave
• 8 weeks full pay paternity leave
• Up to £3,000 colleague referral fee
• Private pension
• Life Insurance
• Private healthcare and dental care
• Cycle-to-work scheme
• Retail and mobile phone provider discounts
• Discounted gym memberships at national and local gyms
• Vast directory of training on bespoke in-house Learning Management System

Who We Are

We are part of the Willmott Dixon group, established in 2002 Fortem provides specialist property solutions tailored to keep homes and buildings running smoothly. Our highly trained teams deliver a range of internal and external repairs as well as high quality voids, planned installations and gas services. Alongside our core functions, we have extensive experience in decarbonisation, specialising in making homes more energy-efficient and helping clients on their journey to become zero carbon. Our experience, commitment to best practice and exemplary quality, together with a genuine partnered approach, ensures we achieve excellent outcomes for our partners, clients and customers. We have an established track record of improving communities and creating better places for people to work and live.We are Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community.