Senior Operations Manager

Fortem Solutions Limited; Hexham; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Excellent salary

Discretionary annual bonus up to 10%

Company car option or £4,000 allowance

Salary sacrifice car scheme

29 days annual leave + birthday off

Annual pay reviews

Staff training & Learning Management

Private pension, private healthcare, 8

Job summary

Fortem Solutions Limited, part of the Willmott Dixon group, is recruiting for a Senior Operations Manager to oversee Northern Projects in Hexham. You will lead Capital Works and Retrofit social housing refurbishments, ensuring delivery to quality, budget, and timescales.

The role requires strong client relationships, end-to-end project management across high-rise and high-risk projects, and adherence to PAS2035 standards. North East residency is preferred.

Qualifications

• Capital Works and large-scale project delivery experience.
• Excellent client relationship skills.
• Experience managing multiple projects including high-rise external façades and retrofit works.
• Retrofit projects delivered to PAS2035 or similar standards.

Responsibilities

• Promote and maintain the highest standards of health, safety and environmental management.
• Lead Capital Works and Retrofit social housing refurbishment programs within timescales.
• Develop project strategies to meet sustainability objectives and budgets.
• Identify and manage commercial risk and maintain client relationships.
• Develop strong relationships with supply chain, consultants and stakeholders.
• Recruit, train, and retain Fortem staff for quality delivery.
• Provide technical support to clients and project teams.
• Ensure a robust defect and complaints handling strategy.

Skills

Capital Works experience

Client relationship skills

Multi-project management

High-rise & risk buildings

Retrofit projects

PAS2035 knowledge

UK driving licence

Pre-construction experience

Health, safety & ENV management

Sustainability awareness

Job description

Senior Operations Manager

2026-09-27T00:00:00

Location: Hexham, Northumberland, GB, NE46 1

Any

Application Deadline: 2026-12-31T03:04:07.24

The Role

Fortem Solutions have ambitious growth plans resulting in a new role being created for a Senior Operations Manager to oversee projects in our Northern Projects division. The Operations Manager will successfully manage project teams and works partners, to deliver compliant capital & retrofit works to the required quality standards, specification, budget and within agreed timescales.

Ideally, the Senior Operations Manager will have demonstrable experience in a similar role undertaking Capital Works and Retrofit social housing refurbishment projects. It is envisaged that the candidate will ideally reside within the North East of England.

The Customer

This will be working within our Northern Projects division.

Duties and Responsibilities

• Reporting into the Head of Capital and Retrofit your role will involve:
• Promote and maintain the highest standards of health, safety and environmental management.
• Lead and develop critical Capital Works and Retrofit social housing refurbishment programs, ensuring safe and effective operational delivery within required timescales.
• Lead and monitor project strategies to achieve the company's sustainability objectives.
• Identify and manage commercial risk.
• Develop excellent relationships with client representatives, consultants, and other stakeholders.
• Develop excellent relationships with the supply chain.
• Recruit, train, develop, motivate, and retain high quality Fortem staff to deliver high levels of operational service delivery.
• Provide technical support and advice to the client and project team.
• Ensure a robust strategy is in place for dealing with complaints and managing defects.
• Support our commitment to sustainability.
• Ensure a robust strategy for delivering quality throughout the project life cycle with Zero defects as a target on handover.
• Provide leadership and vision to promote the Fortem brand within our chosen marketplace.

What You Will Need

Essential Criteria

• Experience of delivering capital works and larger scale projects, through subcontract and supply chain arrangements.
• Exceptional client relationship skills.
• Experience of project managing multiple projects with experience in works to high rise and high risk buildings including external façade systems, roofing, fire remediation and fire protections systems, structural works, groundworks, concrete repairs, internal refurbishment, etc.
• Experience of delivering large scale Retrofit, Capital Works social housing refurbishment programmes.
• Extensive end-to-end project management experience gained in a similar environment.
• Pre-construction and construction experience essential.
• Experience of retrofit projects delivered to PAS2035 or similar standards.
• Valid UK driving licence.

Desirable Criteria

• SMSTS & knowledge of safe systems of work.
• Scaffold inspection role.
• Appropriate CSCS card.
• First Aid at work certificate.
• Knowledge and proven experience of working with contracts of a similar nature in the North East.

Benefits

• Excellent basic salary.
• Discretionary annual bonus up to 10% of basic salary.
• Option to opt into the company car scheme or £4,000 Motor Expenditure Allowance.
• Option to opt into a salary sacrifice car scheme.
• 29 days annual leave & your birthday off.
• Pay review every year.
• 26 weeks full pay maternity leave.
• 8 weeks full pay paternity leave.
• £1,500 towards home electric car setup.
• Discounted gym memberships at national and local gyms.
• Up to £3,000 colleague referral fee.
• Vast directory of training on bespoke in-house Learning Management System.
• Other benefits including Private pension, Life Insurance, dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more.

Who We Are

We are part of the Willmott Dixon group, established in 2002. Fortem provides specialist property solutions tailored to keep homes and buildings running smoothly. Our highly trained teams deliver a range of internal and external repairs as well as high quality voids, planned installations and gas services.

Alongside our core functions, we have extensive experience in decarbonisation, specialising in making homes more energy-efficient and helping clients on their journey to become zero carbon.

Our experience, commitment to best practice and exemplary quality, together with a genuine partnered approach, ensures we achieve excellent outcomes for our partners, clients and customers.

We have an established track record of improving communities and creating better places for people to work and live.

We are Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community.