Physiotherapy Administrator

Dorset HealthCare; England; On-site; GBP 18,000 - 24,000; Part time

Job summary

Dorset HealthCare is seeking an Administrator to support the Community Physiotherapy Teams across Dorset. This part-time role (22.5 hours/week) involves diary coordination, appointment letters, and handling mail and calls.

You will provide administrative support to the Physiotherapy Department, use trust computerised systems, and maintain patient records. The team emphasizes strong communication, initiative, and adaptability in a busy, friendly environment.

Qualifications

• Excellent communication skills.
• Organised and methodical approach.
• Able to prioritise tasks and workload.
• Experience with NHS or electronic patient record systems is preferable.

Responsibilities

• Coordinate diary appointments and respond to calls.
• Greet patients and check in for appointments.
• Maintain confidential records and use IT systems.

Skills

Communication

Organisation

IT skills

Job description

An opportunity has arisen for an Administrator to join the Community Physiotherapy Teams across Dorset. This is a part-time post 22.5 hours per week., Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.

The successful candidate will be responsible for supporting the team of Physiotherapists working across Dorset. The main duties will include diary coordination, including booking and rescheduling appointments with patients, sending appointment letters and dealing with incoming mail and telephone calls.

To provide administrative and organisational support to the Physiotherapy Department including using the trust computerised systems together with a high level of communication, telephone skills and an ability to use own initiative.

Be the welcoming face of the department, checking patients in for their appointment, dealing with queries both face to face & on the phone.

You will operate a range of confidential manual and computerised information record systems; accurately maintain service user files and other local recording systems.

Applicants must have excellent communication skills, an organised and methodical approach to their duties and enjoy a very driven administrative role. They must also be a team player who can respond quickly and easily to changing priorities and demands. Exceptional organisational and IT skills are essential for this role as well the ability to prioritise tasks and workload. A flexible, co-operative approach will be important, as you will be joining a busy, friendly team, where you will receive regular supervision.

An understanding of the NHS is preferable but not essential, along with experience of working with an electronic patient record system.

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.