Physical Security Officer - Permanent

C. Hoare & Co.; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading bank seeks a dedicated security professional to join their people-focused security team in London. The role involves protecting assets and providing excellent customer service, with responsibilities including monitoring security systems and handling out-of-hours customer calls. Candidates should have a strong background in corporate security, relevant qualifications, and a commitment to maintaining high service standards.

Benefits

Holiday entitlement

Pension

Insurance

Discounts

Qualifications

• Minimum 3 years’ experience in corporate security.
• Experience with electronic security systems (CCTV, access control, alarms).
• Experience conducting patrols.

Responsibilities

• Protect people, assets, data, and the bank's reputation.
• Handle and respond to customer phone calls efficiently.
• Maintain the security of all bank premises.

Skills

Customer service excellence

Teamwork

Ability to work under pressure

Strong PC skills

Good numeracy skills

Proficiency in spoken and written English

Education

SIA License (Door Supervisor, Security Guard, CCTV Operator)

Valid first aid certificate

BTEC Level 3 security qualification

Job description

Purpose of the role:

- To work as part of a people-focused security team for an evolving physical security program.

- Assist in the daily operations of the physical security program to protect people, assets, data, and the bank's reputation.

- Provide a first-rate service to the bank’s customers, including handling visits, out-of-hours customer calls, and events.

The value you will add to our customers:

- Serve as the point of contact for all out-of-hours customer calls, ensuring high service levels.

- Maintain a safe and secure environment for bank visitors and secured assets.

- Support the security supervisor to ensure consistent service quality.

Role Responsibilities:

Physical Security

• Protect people, assets, data, and the bank's reputation.
• Maintain the security of all bank premises.
• Monitor the security control room, responding to alarms and events.
• Issue and revoke access badges as needed.
• Update access credentials.
• Support cashiers with safekeeping.
• Record and escalate security incidents.
• Act as fire warden during activations.
• Support the delivery of the bank’s clear desk policy.
• Carry out patrols and support at events.
• Update site instructions.
• Assist reception with visitor sign-in.
• Manage parking facilities.
• Highlight health and safety risks.
• Provide support to partners.

OOH Customer Calls

• Handle and respond to customer phone calls efficiently.
• Verify customer instructions to prevent fraud.
• Maintain and update customer records in CRM.

Key Applications Used:

Genetec, ABC, Freemind, TSA, Activebank Prime, CRM, DES, VASCO, Knowledgelake, Outlook

Additional activities outside the outlined tasks may be requested, with full training provided.

What you will bring to the role:

• Experience with electronic security systems (CCTV, access control, alarms).
• Experience in a corporate security environment.
• Experience conducting patrols.
• Strong PC skills, including Microsoft Office.
• Excellent personal presentation.
• Ability to maintain logs and write statements.
• Teamwork and understanding of bank values.
• Proficiency in spoken and written English.
• Good numeracy skills.
• Ability to work under pressure and independently.
• Customer service excellence and adaptability.

Necessary experience or qualifications:

• SIA License (Door Supervisor, Security Guard, CCTV Operator).
• Valid first aid certificate.
• BTEC Level 3 security qualification.

Required:

• Minimum 3 years’ experience in corporate security.
• Right to work in the UK and a clean criminal record.

Additional benefits include holiday entitlement, pension, insurance, discounts, and more.

Supporting Your Recruitment Experience

If needed, support and adjustments are available during recruitment. We welcome candidates with diverse experiences and encourage those who believe they can add value to apply.