Phone Shop Associate - Flexible Hours, Service & Growth

Tesco Retail; Norwich; On-site; GBP 18,000 - 21,000; Full time

Job summary

Tesco Retail is hiring a Phone Shop Colleague to join our store team. You’ll provide friendly, natural service, help customers choose mobile products and services, and support phone and contract setups. You’ll be part of a welcoming team focused on great service and strong sales.

Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks’ notice of your shifts. A minimum of 12 hours per week is guaranteed, with growth opportunities across the store

Responsibilities

• Providing friendly, natural service and getting to know your customers
• Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.
• Making customer focused decisions and completing key store routines
• Understanding how your role supports great service, strong sales, waste reduction and overall store performance
• A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.
• The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.
• The initiative to make the right decisions for customers, whether you’re solving a tech query, recommending a product, or supporting with a contract setup.
• A positive, team‑focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.

Job description

Tesco Retail is hiring a Phone Shop Colleague to join our store team. You’ll provide friendly, natural service, help customers choose mobile products and services, and support phone and contract setups. You’ll be part of a welcoming team focused on great service and strong sales.

Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks’ notice of your shifts. A minimum of 12 hours per week is guaranteed, with growth opportunities across the store