Pharmacy Support Worker Higher Level - Dispensary

North West Borough Healthcare NHS Foundation Trust; Liverpool; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Training and development

Personal development planning

Job summary

North West Borough Healthcare NHS Foundation Trust is seeking a Dispensary Pharmacy Support Worker to join our Medicines Management Service across our pharmacy departments at Maghull Health Park and Hollins Park Hospital. We will provide full training, robust supervision, and clear personal development plans to help you develop a professional career within a hospital pharmacy setting.

This role involves dispensing various prescriptions and operating automated dispensing systems across multiple

Qualifications

• NVQ2 in pharmacy services is essential.
• Willingness to work towards NVQ3 level knowledge.
• Experience dealing with the public is preferred.

Responsibilities

• Dispense various prescriptions including controlled drugs and clozapine.
• Operate automated dispensing systems and blister pack robot.
• Answer dispensing queries and prepare medicines deliveries.
• Follow trust policies and standard operating procedures.
• Collaborate with clinical team and clozapine monitoring service.

Skills

Excellent organisational skills

Multitask

IT skills

Excellent communication skills

Customer care skills

Time management

Inter-personal skills

Team player

Flexibility

Pro‑active

Education

NVQ2 in pharmacy services

Willingness to work towards NVQ3

Job description

Using AI to support your application

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Job overview

NVQ2 qualification in pharmacy services is required

This is an exciting opportunity to be part of the Medicines Management Service in Mersey Care NHS Foundation Trust. The organisation has recently invested significantly in the team's expansion to reconfigure the way we deliver our service. We would like you to join our team and be part of delivering the next stage of our exciting journey.

Dispensary Pharmacy Support Worker roles are based within our purpose-built pharmacy department at Maghull Health Park and supporting our in-house Pharmacy at Hollins Park Hospital in Warrington.

We are looking for enthusiastic, flexible, and motivated individuals to join our team and welcome applications from experienced dispensers from any sector who have an interest in developing their professional career within a hospital pharmacy setting. There will be opportunity to develop your skills and experience, and we will provide full training and a well-structured support system, including robust individual and group supervision, personal development planning and access to professional development opportunities.

You will be part of an expanding team of highly professional and dedicated staff whose aim is to provide an excellent, patient focused service.

This role would suit someone who is committed to providing high quality patient safety focused care utilising excellent communication and interpersonal skills to work within a large team.

Main duties of the job

The role involves dispensing various types of prescriptions including controlled drugs and clozapine and involves using our new automated robotic dispensing systems including a blister pack robot to dispense medicines. Other duties include responding to dispensary supply queries, preparing for medicines deliveries.

The Medicines Management team is well-established with a track record in delivering outcomes, our pharmacy support workers are key to ensuring this happens. The service supports physical health, mental health, and community care across a large geographical footprint.

The post-holder will be obliged to participate in our seven- day medicines supply service in line with the hours of operation

Working for our organisation

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Whalley, Hollins Park and Rathbone site, Non-Secure Services located in Broadoak, Clock View, Hartley Hospital, Knowsley and Peasley, Hollins Park, Windsor House, Fern ward, Heys Court, Brain Injury Rehabilitation, Hope Centre and Longmoor intermediate care reablement unit.

Detailed job description and main responsibilities

Flexible working requests will be considered for all roles.

To work in accordance with trust policies, procedures & standard operating procedures as appropriate.

To accurately and efficiently order & supply stock and named-patient dispensed medicines, including supply of compliance aids and patient information leaflets.

To follow up any outstanding orders for wards, clinics and service users on a daily basis in line with standard operation procedures.

To follow up any outstanding items on supplier orders on a daily basis and elevate appropriately.

To be involved in the supply of clozapine to service users. This will include: a) Dispensing of clozapine (including utilising compliance aids) in accordance with standard operating procedures.

Liaising with patients, the clozapine monitoring service, and clinical team regarding the appropriate supply of clozapine.

Receiving of clozapine blood results.

Issue of medication to clients at clozapine clinic.

Organising the request and receipt of up-to-date clozapine prescriptions.

Person specification

Skills

Essential criteria

• Excellent organisational skills
• Ability to multitask and change from one job to another frequently, working both independently and as part of a team
• Demonstrable IT skills
• Excellent communication skills - written - verbal - listening
• Ability to work under pressure
• Customer care skills
• Ability to prioritise workload and manage time effectively to meet specified deadlines
• Excellent inter-personal skills
• Ability to perform basic mathematical calculations in relation to work
• Good time management
• Ability to meet deadlines
• Ability to travel between different sites
• Ability to work individually and to work as a team player
• Ability to work flexibly
• Pro‑active and displays initiative
• Problem solving skills
• Willingness and self‑motivation to learn
• Ability to deal with frequent interruptions
• Ability to deal effectively with telephone enquiries
• Attention to detail and a responsible attitude towards quality and accuracy
• Professional manner

Values

Essential criteria

• Continuous improvement - committed to making improvements to our services for the benefit of all.
• Accountability - taking ownership to anticipate, develop and deliver high quality care.
• Respect - how we treat others in an inclusive and supportive way.
• Enthusiasm - demonstrate our passion and pride for what we do and how we do it.
• Support - actively supporting others with compassion and courage.
• High professional standards
• Responsive to service users
• Engaging leadership style
• Strong customer service belief
• Transparency and honesty
• Discreet
• Change oriented

Knowledge

Essential criteria

• Demonstrates an interest in Pharmacy
• Demonstrates an understanding of good time management skills
• Understands the need for written policies and procedures
• Has an understanding of the need for patient confidentiality

Qualifications

Essential criteria

• NVQ2 in pharmacy services and experience or willingness to work towards NVQ3 level knowledge

Desirable criteria

• Maths and English level 2 qualification (e.g., GCSE or Functional Skills)

Experience

Essential criteria

• Experience of dealing with the public

Desirable criteria

• Work experience in a pharmacy.

Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.

As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification.