Pharmacy Receptionist & Admin Clerk

NHS National Services Scotland; Glasgow; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

27 days annual leave

NHS Pension Scheme

Salary Sacrifice Car Benefit Scheme

Learning and development opportunities

Holiday pay enhancements

Job summary

NHS Greater Glasgow and Clyde (NHSGGC) is seeking a friendly receptionist to join the Pharmacy Department at Queen Elizabeth University Hospital & Royal Hospital for Children. You will provide a professional reception, log and process prescriptions, and handle enquiries from patients and staff.

The role offers training with SVQ Level 6 progression, a permanent full-time pattern, and a strong emphasis on confidentiality and teamwork within a busy hospital setting.

Qualifications

• National 4 or Level 1 qualification in three subjects including English, or equivalent relevant experience.
• Good numeracy, literacy and keyboard skills with the ability to work accurately and efficiently.
• Experience using Microsoft Office applications and other computer-based systems.
• Strong communication and interpersonal skills with the ability to provide excellent customer service.
• Ability to organise and prioritise workload effectively within a busy working environment.
• Ability to work as part of a team while following procedures and escalating issues appropriately.
• Previous clerical, administrative, reception or customer-facing experience is desirable, with healthcare experience advantageous but not essential as full training will be provided.

Responsibilities

• Provide a professional and welcoming reception service for patients, visitors and healthcare staff.
• Receive, log and process prescriptions, pharmacy requests and associated documentation accurately.
• Manage telephone, email and face-to-face enquiries, directing requests to the appropriate team members.
• Maintain pharmacy patient logs, records and filing systems, ensuring information is kept accurate and up to date.
• Support the delivery, collection and movement of pharmacy products, prescriptions and documentation across the service.
• Process routine administrative tasks including mail distribution, data entry, record keeping and stock-related duties.
• Communicate effectively with patients, relatives, carers and multidisciplinary colleagues while maintaining confidentiality at all times.

Skills

Reception duties

Customer service

Data entry

Teamwork

Education

National 4/Level 1 (English included)

Tools

Microsoft Office

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is seeking a friendly receptionist to join the Pharmacy Department at Queen Elizabeth University Hospital & Royal Hospital for Children. You will provide a professional reception, log and process prescriptions, and handle enquiries from patients and staff.

The role offers training with SVQ Level 6 progression, a permanent full-time pattern, and a strong emphasis on confidentiality and teamwork within a busy hospital setting.