Pharmacy Clerical Officer/Reception - Pharmacy

NHS National Services Scotland; Glasgow; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

27 days annual leave

NHS Pension Scheme

Salary Sacrifice Car Benefit Scheme

Learning and development opportunities

Holiday pay enhancements

Job summary

NHS Greater Glasgow and Clyde (NHSGGC) is seeking a friendly receptionist to join the Pharmacy Department at Queen Elizabeth University Hospital & Royal Hospital for Children. You will provide a professional reception, log and process prescriptions, and handle enquiries from patients and staff.

The role offers training with SVQ Level 6 progression, a permanent full-time pattern, and a strong emphasis on confidentiality and teamwork within a busy hospital setting.

Qualifications

• National 4 or Level 1 qualification in three subjects including English, or equivalent relevant experience.
• Good numeracy, literacy and keyboard skills with the ability to work accurately and efficiently.
• Experience using Microsoft Office applications and other computer-based systems.
• Strong communication and interpersonal skills with the ability to provide excellent customer service.
• Ability to organise and prioritise workload effectively within a busy working environment.
• Ability to work as part of a team while following procedures and escalating issues appropriately.
• Previous clerical, administrative, reception or customer-facing experience is desirable, with healthcare experience advantageous but not essential as full training will be provided.

Responsibilities

• Provide a professional and welcoming reception service for patients, visitors and healthcare staff.
• Receive, log and process prescriptions, pharmacy requests and associated documentation accurately.
• Manage telephone, email and face-to-face enquiries, directing requests to the appropriate team members.
• Maintain pharmacy patient logs, records and filing systems, ensuring information is kept accurate and up to date.
• Support the delivery, collection and movement of pharmacy products, prescriptions and documentation across the service.
• Process routine administrative tasks including mail distribution, data entry, record keeping and stock-related duties.
• Communicate effectively with patients, relatives, carers and multidisciplinary colleagues while maintaining confidentiality at all times.

Skills

Reception duties

Customer service

Data entry

Teamwork

Education

National 4/Level 1 (English included)

Tools

Microsoft Office

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non‑clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

Are you a highly motivated and enthusiastic individual who enjoys working as part of a team? Would you like to join the friendly and supportive pharmacy team at the Queen Elizabeth University Hospital & Royal Hospital for Children? We are looking for the right person to join us and provide an efficient reception and clerical support service within the Pharmacy Department, performing a range of duties such as updating the electronic prescription log and printing prescriptions from the hospital electronic prescribing systems.

You will be given the opportunity to further develop your skills by undertaking relevant Scottish Vocational Qualification (SVQ) SCQF Level 6.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern:

• Queen Elizabeth University Hospital & Royal Hospital for Children
• Monday to Friday, 09:18 to 17:00
• Permanent, full‑time

Key responsibilities:

• Provide a professional and welcoming reception service for patients, visitors and healthcare staff
• Receive, log and process prescriptions, pharmacy requests and associated documentation accurately
• Manage telephone, email and face‑to‑face enquiries, directing requests to the appropriate team members
• Maintain pharmacy patient logs, records and filing systems, ensuring information is kept accurate and up to date
• Support the delivery, collection and movement of pharmacy products, prescriptions and documentation across the service
• Process routine administrative tasks including mail distribution, data entry, record keeping and stock‑related duties
• Communicate effectively with patients, relatives, carers and multidisciplinary colleagues while maintaining confidentiality at all times

Knowledge, training, qualifications and/or experience required to do the job:

• National 4 or Level 1 qualification in three subjects including English, or equivalent relevant experience
• Good numeracy, literacy and keyboard skills with the ability to work accurately and efficiently
• Experience using Microsoft Office applications and other computer‑based systems
• Strong communication and interpersonal skills with the ability to provide excellent customer service
• Ability to organise and prioritise workload effectively within a busy working environment
• Ability to work as part of a team while following procedures and escalating issues appropriately
• Previous clerical, administrative, reception or customer‑facing experience is desirable, with healthcare experience advantageous but not essential as full training will be provided

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e‑learning and classroom‑based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

For an informal discussion, please contact:
Wendy Connell, Interim Pharmacy Team Lead, QEUH/RHC – 01414515713 or [e-mail] David Hughes, Pharmacy Team Lead, QEUH/RHC – 01414515713 or [e-mail] Hannah Mackenzie, Pharmacy Team Lead, QEUH/RHC – 01414515713 or [e-mail] Lindsay Cassidy, Interim Chief Pharmacy Technician, QEUH/RHC – 01414522980 or [e-mail]

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This vacancy may close early due to a high volume of applications. We recommend applying as soon as possible to avoid disappointment.

This post may require a satisfactory PVG Scheme record check.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI‑generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work‑life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full‑time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log‑in issues, please contact the Jobtrain Support Hub in the first instance.