Pharma Operations - Import

AIT Worldwide Logistics; London Borough of Hounslow; On-site; GBP 52,000 - 76,000; Full time

Benefits offered by this job

Private healthcare

Pension plan

Life insurance

26 days leave

Eyecare vouchers

Cycle to Work

Volunteer hours

Job summary

AIT Worldwide Logistics is seeking a Pharma Operations Coordinator - Import to manage time-critical pharmaceutical imports from origin to delivery, ensuring GDP-compliant movement of temperature-sensitive healthcare products. You will optimize processes, maintain regulatory compliance, and build strong customer relationships across the supply chain.

You will coordinate cross-border shipments, oversee customs clearance, and provide proactive updates to customers and stakeholders while aligning

Qualifications

• 5+ years experience in a Freight Forwarding role with end-to-end knowledge
• Experience in international forwarding operations
• Experience with time-critical or temperature-controlled GDP shipments is advantageous
• Fluent English and strong communication skills
• Negotiation skills and ability to liaise with customers and partners
• CargoWise knowledge is a plus

Responsibilities

• Coordinate international import shipments across air, ocean, and road freight
• Manage customer relationships with high-quality service and logistics expertise
• Oversee customs clearance activities and ensure regulatory compliance
• Monitor shipments and communicate updates to customers and stakeholders
• Prepare accurate and profitable quotations aligned with customer requirements
• Coordinate bookings and maintain communications with customers, agents, carriers and suppliers
• Ensure adherence to SOPs, KPIs, quality standards and billing requirements
• Maintain GDP, GMP, Dangerous Goods, eQMS compliance for temperature-controlled shipments
• Support continuous improvement through process optimization and documentation

Skills

Fluent English

Negotiation

Communication

International forwarding

Tools

CargoWise

Job description

Introduction

Move the world with us! AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of the international supply chain and move the world with us! Does that sound interesting? Then make AIT Worldwide Logistics the next stop on your career ladder!

Overview

As a Pharma Operations Coordinator - Import, you will be responsible for ensuring the smooth and timely processing of time-critical pharmaceutical imports from origin to final delivery, ensuring the safe and compliant movement of temperature-sensitive healthcare products in accordance with Good Distribution Practice (GDP) standards. You will optimize and document operational processes, maintain compliance with customer and regulatory requirements, and build strong customer relationships through proactive communication and high-quality service to maintain product integrity throughout the supply chain.

Responsibilities

• Coordinate international import shipments across air, ocean, and road freight, ensuring timely and efficient delivery
• Manage customer relationships by providing exceptional service, support, and logistics expertise
• Oversee customs clearance activities and ensure compliance with all applicable regulations and standards
• Monitor shipment progress, proactively address delays or issues, and communicate updates to customers and stakeholders
• Prepare accurate and profitable quotations aligned with customer requirements
• Coordinate bookings and maintain effective communication with customers, agents, carriers, suppliers, and service providers
• Ensure adherence to customer SOPs, company KPIs, quality standards, and billing requirements
• Maintain compliance with GDP, GMP, Dangerous Goods, eQMS, and other regulatory requirements, including temperature-controlled shipments
• Support continuous improvement through process optimization, documentation, compliance training, and knowledge sharing

Qualifications

• 5+ Years experience in a Freight Forwarding role with vast knowledge of end-to-end processes
• Working experience in international forwarding
• Previous experience with time critical / temperature controlled GDP shipments an advantage
• Fluent English skills
• Negotiation skills and excellent communication skills
• CargoWise knowledge is a plus

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

What AIT Can Offer You

We believe in rewarding your talent and supporting your growth. In addition to a competitive salary and comprehensive benefits package, you’ll enjoy:

• Private healthcare through BUPA (medical and dental) after a qualifying period
• Access to an Auto Enrolment Pension Plan with 4% employee and 4% employer contributions
• Life Assurance equal to 2x your annual salary for peace of mind
• 26 days of annual leave to relax and recharge
• Eyecare vouchers for your vision health
• Cycle to Work scheme to promote sustainable commuting
• Five paid volunteer hours per year, giving you the opportunity to give back to the community