Patient Care & Pharmacy Ops Coordinator

Baxter Healthcare; Stockport; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive total compensation package

Professional development opportunities

Work life balance

Job summary

Baxter Healthcare in Stockport, UK, is seeking a customer-focused team member to support prescription management and patient services. You will coordinate stock orders, process deliveries to home patients, and manage patient accounts under supervision.

The role requires experience in customer service, CRM familiarity, IT aptitude, and ability to follow SOPs and KPIs. Prior pharmacy/healthcare exposure is helpful; standard hours Monday to Friday with rotating shifts, contributing to a reliable,

Qualifications

• Successful experience in customer service or patient-centric roles.
• Passion, flexibility, and kindness are skills we are looking for to be successful on the job.
• IT Proficiency.
• Tried ability within customer service.
• Proven experience using customer relationship management (CRM) systems.
• Previous experience of working in a pharmacy/healthcare setting is helpful.

Responsibilities

• Respond to inbound calls and initiate outbound calls/email correspondence (including shared inbox management) to patients & customers to process stock orders and resolve patient queries.
• Activate new patients onto the service and coordinate the installation delivery in line with customer requirements.
• Accurately enter prescriptions and directions on the Patient Management System.
• Process patient orders (including charge orders) accurately on the Patient Management System as advised by the patient’s prescription.
• Organise collections and process sales returns within the allocated timeframes.
• Manage the administration (e.g., tracking, filing, requesting, archiving) of records in an accurate and timely manner.

Skills

Customer service

CRM experience

IT proficiency

Pharmacy knowledge

Customer service experience

Tools

CRM software

Job description

Baxter Healthcare in Stockport, UK, is seeking a customer-focused team member to support prescription management and patient services. You will coordinate stock orders, process deliveries to home patients, and manage patient accounts under supervision.

The role requires experience in customer service, CRM familiarity, IT aptitude, and ability to follow SOPs and KPIs. Prior pharmacy/healthcare exposure is helpful; standard hours Monday to Friday with rotating shifts, contributing to a reliable,