Pharma Cold-Chain Customer Service Specialist

CSafe Global; England; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

CSafe Global is seeking a Customer Service Representative to support the commercial team with quotes, lead times, and order processing. You will coordinate with internal departments to deliver end-to-end service and ensure a high level of customer satisfaction.

The role requires at least two years in customer services, fluent English, and strong IT skills (Office 365). You should be a team player, resilient, and comfortable traveling to other CSafe sites as needed.

Qualifications

• Minimum of 2 years' experience in Customer Services.
• Experience working within a team environment.
• Familiarity with Sage X3 and Wave Reaction.
• Fluent English, written and verbal.
• Proficient IT skills including Office 365.
• Strong problem-solving and communication abilities.
• Good planning and time management.
• Attention to detail and resilience.

Responsibilities

• Processing purchase orders or leases across CSafe’s products and services.
• Answering relevant incoming customer enquiries using product knowledge and internal channels.
• Liaising with internal departments regarding enquiries and orders through to completion—end-to-end experience for the customer.
• Take responsibility for the full resolution of assigned complaints and incidents with relevant departments.
• Ensuring personal performance meets or exceeds KPI targets.
• From time to time, carry out extra duties as requested by management.
• Participate in all identified training to ensure skills are in line with job requirements.

Skills

Customer service

Team collaboration

Office 365

Tools

Sage X3

Wave Reaction

Job description

CSafe Global is seeking a Customer Service Representative to support the commercial team with quotes, lead times, and order processing. You will coordinate with internal departments to deliver end-to-end service and ensure a high level of customer satisfaction.

The role requires at least two years in customer services, fluent English, and strong IT skills (Office 365). You should be a team player, resilient, and comfortable traveling to other CSafe sites as needed.