Global Supply Chain & Customer Service Coordinator

SFI Health; Wigan; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

24 Days Annual Leave + Bank Holidays

Birthday day off

Company Pension Scheme

Company Sick Pay

Employee Discounts & Perks

Long-Service Rewards

Reward & Recognition Programme

Access to LinkedIn Learning

Inclusive & Diverse Working Culture

International Working Environment

Job summary

SFI Health is seeking a Supply Chain & Customer Service Coordinator to manage the Order-to-Cash process and support cross-functional teams in a regulated environment. You’ll handle customer orders, liaise with planning, production, and warehouse teams, and ensure timely dispatch while maintaining high service standards.

This role requires at least 3 years in related roles, strong knowledge of import/export, and proficiency with SAP and MS Office.

Qualifications

• Minimum 3 years in a customer service, supply chain, operations or manufacturing role.
• Experience in regulated environments such as Pharmaceutical or Food manufacturing is essential.

Responsibilities

• Primary point of contact between customers and the business during the Order-to-Cash process.
• Process orders and enquiries from acknowledgement through delivery with cross-functional liaison.
• Attend weekly sales alignment meetings and prepare weekly sales reports.
• Coordinate with Planning/Production to confirm product availability.
• Coordinate with warehouse to ensure timely dispatch per dates.
• Support GMP/GDP and export compliance; prepare health certificates and export documents.
• Negotiate freight rates and coordinate with logistics partners.

Skills

International logistics

Import/export compliance

Stakeholder management

MS Office

SAP

Tools

MS Office

SAP

Job description

SFI Health is seeking a Supply Chain & Customer Service Coordinator to manage the Order-to-Cash process and support cross-functional teams in a regulated environment. You’ll handle customer orders, liaise with planning, production, and warehouse teams, and ensure timely dispatch while maintaining high service standards.

This role requires at least 3 years in related roles, strong knowledge of import/export, and proficiency with SAP and MS Office.