Pet Welfare Reception & Admin Specialist (Part-Time)

Association of Dogs and Cats Homes (ADCH); Newport; On-site; GBP 15,000 - 20,000; Part time

Benefits offered by this job

38–43 days holiday (FT equivalent)

Wellbeing programmes

GP access via MetLife

Health cash plan

Life assurance

Pension with employer contribution

CPD/personal development support

Employee discounts

Annual volunteer days

Job summary

Blue Cross in Newport is seeking a Reception and Administration Assistant to be the welcoming face of the Rehoming Centre. You will manage front-of-house, handle admin tasks, stock and pet movement coordination, and cash handling while delivering excellent client service.

The role requires empathy, resilience, and strong organisation in a busy environment. It is a permanent, part-time position on a 2-week rota with weekend coverage as outlined.

Qualifications

• Experience delivering high-level reception service in a fast-paced and emotional environment.
• Good verbal and written communication skills.
• Experience dealing with the public, handling enquiries by phone, email and in person.
• Strong administration skills, including use of computerised systems.
• Experience handling cash and spreadsheets.
• Current full driving licence.

Responsibilities

• Be the welcoming face and backbone of the Rehoming Centre front of house.
• Greet clients, manage front-of-house operations and ensure branding is followed.
• Perform admin tasks, stock management, and pet movement coordination.
• Handle cash and daily cash reconciliation.
• Engage with clients in person/phone/digital channels; provide support.
• Collaborate across departments to improve client service and processes.

Skills

Reception experience

Customer service

Verbal & written communication

Cash handling

Administrative skills

Driving licence

Education

NVQ Level 2/3 in Customer Care

Job description

Blue Cross in Newport is seeking a Reception and Administration Assistant to be the welcoming face of the Rehoming Centre. You will manage front-of-house, handle admin tasks, stock and pet movement coordination, and cash handling while delivering excellent client service.

The role requires empathy, resilience, and strong organisation in a busy environment. It is a permanent, part-time position on a 2-week rota with weekend coverage as outlined.