Pet Insurance Claims Handler - Empathetic & Detail‑Driven

Policy Expert; Motherwell; On-site; GBP 21,000 - 27,000; Full time

Job summary

Policy Expert is seeking a Pet Insurance Claims Handler to support customers through the claims journey. You will assess policy cover, review invoices and records, and settle claims fairly and efficiently. The role involves phone, email, and written correspondence with customers and veterinary practices.

You will work within delegated authority, investigate to ensure validity, and comply with regulatory requirements while maintaining a high standard of service.

Qualifications

• Experience in customer-focused insurance or claims handling is advantageous.
• Ability to review policy wordings and determine cover accurately.

Responsibilities

• Handle pet insurance claims from initial assessment to settlement.
• Review invoices and veterinary records to verify claims.
• Investigate claims for validity and potential fraud in line with policy terms.
• Maintain compliant communication with customers and veterinary practices.
• Achieve KPIs while delivering high-quality service in a developing team.

Skills

Strong communication

Empathy

Attention to detail

Investigative mindset

Regulatory compliance awareness

Workload management

Job description

Policy Expert is seeking a Pet Insurance Claims Handler to support customers through the claims journey. You will assess policy cover, review invoices and records, and settle claims fairly and efficiently. The role involves phone, email, and written correspondence with customers and veterinary practices.

You will work within delegated authority, investigate to ensure validity, and comply with regulatory requirements while maintaining a high standard of service.