Pet Insurance Claims Specialist — 6‑Month Secondment

Policy Expert; United Kingdom; Remote; GBP 22,000 - 28,000; Full time

Job summary

Policy Expert is seeking a Customer PET Claims Agent (6 month secondment) in Motherwell to support customers through pet insurance claims with empathy and fairness. You will assess claims, review veterinary invoices and records, and collaborate with vets and customers to achieve clear outcomes.

The role covers all aspects from initial assessment to settlement under delegated authority, with emphasis on compliance, quality, and accurate record-keeping.

Qualifications

• Experience in pet insurance or claims handling preferred.
• Ability to assess information and make fair claims decisions.
• Comfort handling calls, emails, and written correspondence.
• Knowledge of policy wordings and regulatory requirements.

Responsibilities

• Handle pet insurance claims from initial assessment to settlement.
• Review invoices and veterinary records to determine cover.
• Conduct investigations to identify fraudulent activity.
• Communicate with customers and veterinary practices via phone, email, and letters.
• Ensure compliance with policy terms and regulatory requirements.
• Maintain accurate claims records and contribute to MI.

Skills

Communication skills

Attention to detail

Investigative mindset

Time management

Regulatory compliance

Customer service

Job description

Policy Expert is seeking a Customer PET Claims Agent (6 month secondment) in Motherwell to support customers through pet insurance claims with empathy and fairness. You will assess claims, review veterinary invoices and records, and collaborate with vets and customers to achieve clear outcomes.

The role covers all aspects from initial assessment to settlement under delegated authority, with emphasis on compliance, quality, and accurate record-keeping.