Full-Time Remote Customer Service Phone Agent (UK)

Animal Friends Pet Insurance Ltd; United Kingdom; Remote; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Health care cash plan

Pension

Wellbeing support

Pet insurance discount

25 holiday days

Job summary

Animal Friends Insurance is seeking a Customer Service Phone Agent to be the friendly voice for our policyholders, answering queries, updating policies and delivering high-quality service. You will join a team that values customer care, professionalism, and efficiency, with comprehensive training and ongoing support.

The role offers a full-time schedule, 9:00am–5:00pm, Monday to Friday, with remote working options from the UK.

Qualifications

• Excellent communication skills with a friendly, polite and empathetic approach.
• Ability to stay calm and professional when handling high volumes or challenging conversations.
• Motivation to deliver accurate, high-quality customer service and resolve queries.

Responsibilities

• Handle inbound customer calls and deliver excellent outcomes.
• Manage complaints calmly and professionally.
• Meet individual and team targets while maintaining quality.
• Develop knowledge of products, systems and regulatory requirements.

Skills

Excellent communication

Empathy

Problem solving

Job description

Animal Friends Insurance is seeking a Customer Service Phone Agent to be the friendly voice for our policyholders, answering queries, updating policies and delivering high-quality service. You will join a team that values customer care, professionalism, and efficiency, with comprehensive training and ongoing support.

The role offers a full-time schedule, 9:00am–5:00pm, Monday to Friday, with remote working options from the UK.