Remote Customer Support Agent – Pet Insurance

Animal Friends; United Kingdom; Remote; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Health care plan

Pension

Wellbeing support

Pet insurance discount

25 days holiday

Birthday off

Job summary

Animal Friends is seeking a friendly Customer Service Phone Agent to join our UK team. You will be the first point of contact for policyholders, assisting with queries and policy updates, and ensuring a positive customer experience.

The role covers standard hours, with a 4-week virtual induction, and a comprehensive benefits package. You will handle inbound calls, resolve issues empathetically, and maintain performance targets while learning our products and procedures.

Qualifications

• Experience in phone-based customer service preferred.
• Excellent communication and active listening skills required.
• Ability to stay calm and professional when handling challenging inquiries.

Responsibilities

• Handle inbound customer calls and deliver friendly, professional service.
• Manage complaints calmly and find solutions that satisfy customers.
• Meet individual and team targets while maintaining high quality standards.
• Develop knowledge of products, systems and regulatory requirements.
• Share best practices and support team success.

Skills

Customer service

Communication

Empathy

Problem solving

Resilience

Education

High school diploma

Job description

Animal Friends is seeking a friendly Customer Service Phone Agent to join our UK team. You will be the first point of contact for policyholders, assisting with queries and policy updates, and ensuring a positive customer experience.

The role covers standard hours, with a 4-week virtual induction, and a comprehensive benefits package. You will handle inbound calls, resolve issues empathetically, and maintain performance targets while learning our products and procedures.