Pet-First Veterinary Receptionist (Part-Time, 22h)

CVS Veterinary Group; Nottingham; On-site; GBP 14,000 - 17,000; Part time

Benefits offered by this job

National Minimum Wage

Five weeks' annual leave (pro rata)

Staff discount on Veterinary bills

Staff discount Animed Direct

Employee Assistance Programme

Job summary

Buttercross Veterinary Centre, part of CVS Vets, is seeking a Veterinary Receptionist to join our caring team in East Bridgford.

In this permanent, part-time role, you will handle calls, greet clients, process appointments and payments, and support the practice with empathy during challenging times. Work is 22 hours weekly, Monday to Friday with a Saturday share.

Join a large veterinary group offering a supportive environment and benefits under CVS Vets.

Qualifications

• Previous experience as a receptionist or in a client-focused role is essential.
• Experience in a veterinary setting is a bonus.
• Excellent communication and empathy in challenging situations.
• Strong teamwork and customer service skills.
• Proficiency with Microsoft Office and database systems.

Responsibilities

• Handle incoming calls and schedule appointments efficiently.
• Respond to queries via phone, email, and in person with professionalism.
• Greet and register new clients with a warm welcome.
• Process and manage insurance forms adeptly.
• Dispense medications as required.
• Process payments accurately.
• Provide empathy during distressing times while maintaining professionalism.
• Organise patients using the in-house system.
• Liaise with veterinary practices to address patient needs and queries.
• Debt and refunds management.
• Ensure clients feel welcomed and valued.

Skills

Receptionist experience

Client-focused role

Strong communication skills

Empathy

Teamwork

Microsoft Office

Database systems

Tools

Microsoft Office

Database systems

Job description

Buttercross Veterinary Centre, part of CVS Vets, is seeking a Veterinary Receptionist to join our caring team in East Bridgford.

In this permanent, part-time role, you will handle calls, greet clients, process appointments and payments, and support the practice with empathy during challenging times. Work is 22 hours weekly, Monday to Friday with a Saturday share.

Join a large veterinary group offering a supportive environment and benefits under CVS Vets.