Pet-First Veterinary Receptionist | Multi-Site Role

CVS Vets; Harrogate; Hybrid; GBP 18,000 - 22,000; Full time

Benefits offered by this job

National Minimum Wage aligned salary

Five weeks’ annual leave (pro rata)

Staff discount on veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Career development opportunities

Job summary

CVS Vets in Harrogate is seeking a Veterinary Receptionist to support our front desk across two sites, Leeds Road and Ripon Way. You will greet clients, manage appointments, and coordinate with the team to ensure pets are prioritized.

You’ll handle calls, payments, insurance paperwork, and maintain patient records using our in-house system, delivering excellent customer service daily. Join a network committed to caring for animals and supporting staff with development opportunities in a

Qualifications

• Previous experience as a Receptionist or in a client-focused role.
• Experience in a veterinary setting is a bonus.
• Strong communication skills and empathy.
• Proficiency with Microsoft Office and database systems.

Responsibilities

• Manage incoming calls and schedule appointments efficiently.
• Greet and register new clients, ensuring a warm welcome.
• Process and manage insurance forms, payments and transactions.
• Organise patients using the in-house system and liaise with practices.

Skills

Communication skills

Customer service

Empathy

Microsoft Office

Database systems

Tools

In-house system

Job description

CVS Vets in Harrogate is seeking a Veterinary Receptionist to support our front desk across two sites, Leeds Road and Ripon Way. You will greet clients, manage appointments, and coordinate with the team to ensure pets are prioritized.

You’ll handle calls, payments, insurance paperwork, and maintain patient records using our in-house system, delivering excellent customer service daily. Join a network committed to caring for animals and supporting staff with development opportunities in a