Pet Insurance Claims Champion

ManyPets, Inc.; Greater London; Presencial; GBP 25.000 - 36.000; Jornada completa

Descripción de la vacante

ManyPets is seeking a dedicated Claims Handler to oversee the lifecycle of customer claims, from notification to final settlement, with empathy and accuracy. You’ll validate policy cover, investigate details, and liaise with customers and vets by phone and email.

In this role you’ll meet FCA guidelines, manage timelines, and collaborate with multiple teams to ensure fast, compliant resolutions while maintaining data integrity and excellent customer care.

Formación

• Experience in handling insurance claims from notification to settlement.
• Ability to liaise with customers and vets via telephone and email.
• Familiarity with FCA guidelines and regulatory procedures.

Responsabilidades

• Claims champion: responsible for validating and processing claims efficiently - and to agreed timelines.
• Positive approach: Provide updates via phone and email.
• Team collaboration: Work closely with other teams to ensure timely resolution of queries.
• Organisation skills: Control our claims spend and ensure accurate admin and data is captured.
• Communication skills: Communicate effectively with customers and internal teams, ensuring best outcomes for both.

Conocimientos

Claims handling

Customer communication

Investigations

Regulatory compliance

Fraud controls

Descripción del empleo

ManyPets is seeking a dedicated Claims Handler to oversee the lifecycle of customer claims, from notification to final settlement, with empathy and accuracy. You’ll validate policy cover, investigate details, and liaise with customers and vets by phone and email.

In this role you’ll meet FCA guidelines, manage timelines, and collaborate with multiple teams to ensure fast, compliant resolutions while maintaining data integrity and excellent customer care.