Pet Claims Handler

Admiral; Cardiff; Híbrido; GBP 21.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Employee share scheme

Descripción de la vacante

Admiral Group Plc invites applications for a Pet Claims Handler to join the new Admiral Pet Claims Business in Peterborough. The role focuses on assessing pet insurance claims up to £10,000, with multi-channel customer contact and a hybrid work model combining office and home-based work.

The successful candidate will engage with customers and suppliers, contribute to claims processing and continuous improvement, and support a growing team within the UK insurance sector.

Formación

• Strong communication skills and attention to detail.
• High attention to details, accuracy, and quality.
• Ability to prioritise/manage a variety of functions and responsibilities, also quickly identify and provide recommendation on issues.
• Ability to relate, build rapport, supervise and work positively with peer group.
• Proficient in Microsoft applications, including Word, Excel and Outlook.

Responsabilidades

• Assess Pet Insurance claims up to £10,000 for New and Continuation claims, including veterinary fee claims.
• Follow relevant processes and procedures to deliver business change projects.
• Support colleagues to embrace and deliver change requirements and performance.
• Engage with stakeholders to assess and resolve a range of operational and people claims issues.
• Coordinate with internal/external teams on customer and claims activity.
• Contribute to development of claims processes and customer journey for continuous improvement.

Conocimientos

Communication

Attention to detail

Prioritisation

Stakeholder engagement

MS Office

Herramientas

MS Word

MS Excel

MS Outlook

Descripción del empleo

We’re looking for a Pet Claims Handlers to join our new Admiral Pet Claims Business in Peterborough!

The role of Pet Claims Handler at Admiral involves managing and assessing pet insurance claims, with a focus on claims up to £10,000. This position is part of a dynamic and growing department within the UK insurance sector. The successful candidate will support claims processing teams based in Peterborough, engaging with customers and suppliers through various communication channels, including phone, webchat, and email.

Key responsibilities include ensuring adherence to best practices and internal policies, facilitating business change projects, and contributing to process improvements. Candidates should have strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Additionally, the role offers a hybrid work model, combining office presence with remote work.

This position is ideal for an ambitious and versatile individual eager to kickstart their career in Claims and the broader UK insurance industry. The role involves managing a portfolio that includes our Admiral claims as well as the newly acquired MoreThan business.

Main Duties

• The primary responsibility of this role will be to assess Pet Insurance claims up to £10,000 in value. These claims will be a mixture of “New” and “Continuation” claims. These claims will primarily be Veterinary fee claims and customer engagement will take place through inbound and outbound telephony and digital channels (e.g. webchat, email etc).
• Ensuring relevant processes and procedures are followed to facilitate the effective delivery of relevant business change projects.
• Supporting colleagues to embrace, embed and implement change requirements and deliver excellent performance.
• To be successful in this role it is important to be able to engage effectively with all stakeholders to assess and resolving a range of operational and people claims-related submission.
• Engaging with internal and external colleagues to support the effective co-ordination of customer and claims-related activity.
• Input into the development of our claims processes and customer journey within our business model to support our continuous improvement.

Essential Requirements:

• Strong communication skills and attention to detail
• High attention to details, accuracy, and quality
• Ability to prioritise/manage a variety of functions and responsibilities, also quickly identify and provide recommendation on issues.
• Ability to relate, build rapport, supervise and work positively with peer group.
• Proficient in Microsoft applications, including Word, Excel and Outlook.

Desirable Requirements:

• Strong desire to build a successful career with an ambitious and fast-growing organisation.
• Enthusiasm to deliver world-class customer service and go that step further for all of stakeholders.
• Ability to multi-task and operate in a fast-paced environment.

We operate under a hybrid model, allowing candidates to work in our Peterborough office for 2 days per week, or more if preferred, while the remainder of their work can be completed from home.

What’s in it for you?

Our journey is your journey. Every individual, regardless of role or department, automatically becomes an Admiral shareholder after 12 months, with an annual free share allocation of up to £3,600. As co-owners, you don’t just work here – you Share in Our Future.

There are so many things that make Admiral a great place to work, and our culture is something that really has to be experienced. Our people consistently tell us how much they enjoy working here, and we’re proud to have been recognised as a Great Place to Work for over 20 years.

Flexibility and work-life balance are important to us, which is why your time will be split between home and the office.

At Admiral, you’re accepted, supported and empowered to Be You. Because you’re brilliant.

Disability Confident Leader

As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process.