Pet Care Retail Associate – Customer-Driven

Home Limited; Stirling; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

20% colleague discount in Stores

Paid holidays

Discretional annual bonus scheme

Access to other discounts and benefits

Charity work opportunities

Job summary

Pets at Home is hiring a Store Colleague in Stirling to deliver exceptional customer service and uphold high pet care standards. You will engage with customers, support stock delivery and store operations, and help create a welcoming shopping environment.

You’ll work 3-4 days per week, including weekends, with shifts from 7:00am to 8:30pm and opportunities for career progression within a busy retail setting dedicated to pets and their people.

Qualifications

• Provide personalised and attentive customer service to every visitor
• Clear verbal and written communication to engage with customers
• Resolve questions and issues quickly and professionally
• Demonstrate a willingness to learn and adapt in a fast-paced retail environment

Responsibilities

• Exceed customer expectations and uphold top pet care standards
• Support deliveries and stock processing during early shifts
• Build strong relationships with customers to enhance their experience
• Work across 3-4 days per week including weekends and some holidays

Skills

Customer service

Communication skills

Problem solving

Teamwork

Flexibility

Retail focus

Job description

Pets at Home is hiring a Store Colleague in Stirling to deliver exceptional customer service and uphold high pet care standards. You will engage with customers, support stock delivery and store operations, and help create a welcoming shopping environment.

You’ll work 3-4 days per week, including weekends, with shifts from 7:00am to 8:30pm and opportunities for career progression within a busy retail setting dedicated to pets and their people.