Pet Care Receptionist — Friendly Front Desk & Vet Discounts

Vets for Pets; Poole; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

20% discount at Vet Group, Pets atHome

Groom Room discount

In-house career development

Pension and holiday allowance

Job summary

Vets for Pets in Poole is seeking a friendly front-of-house team member to join our busy veterinary practice. The role focuses on greeting clients and their pets, guiding customers through services, and handling payments and bookings with care and professionalism.

The ideal candidate is calm, personable, and enjoys working with people and pets. Previous veterinary experience is helpful but not essential, with Saturday shifts 1 in 4 or 2 in 4 and potential for extra hours in the future.

Qualifications

• Friendly and welcoming to clients and their pets
• Ability to guide clients by staying up-to-speed with practice services
• Calm, attentive, and client-focused approach
• Enthusiasm and drive with a passion for service and pets
• Ability to handle varied situations, including delivering difficult news
• Previous veterinary experience is helpful but not required

Responsibilities

• Greet clients and manage payments and bookings confidently
• Provide guidance and information about practice services
• Coordinate day-to-day routines using the booking system
• Contribute to a welcoming, supportive atmosphere in the practice

Skills

Customer service

Teamwork

Communication

Calm under pressure

Tools

Booking system

Cash handling

Job description

Vets for Pets in Poole is seeking a friendly front-of-house team member to join our busy veterinary practice. The role focuses on greeting clients and their pets, guiding customers through services, and handling payments and bookings with care and professionalism.

The ideal candidate is calm, personable, and enjoys working with people and pets. Previous veterinary experience is helpful but not essential, with Saturday shifts 1 in 4 or 2 in 4 and potential for extra hours in the future.