Pet Care Front Desk Specialist

Inspiring Vet Care; Inverness; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

6.6 weeks' annual leave

Birthday day off

Pension scheme

Healthcare Cash Plan

Discounted veterinary care

Cycle to Work

Learning and development

Job summary

Inspiring Vet Care in Inverness is seeking a Receptionist for Inshes Vets on a full-time permanent basis. You will be the first point of contact, delivering a welcoming, professional and compassionate experience for clients and their pets.

Join a supportive team committed to animal welfare, with clear career pathways, ongoing development and a benefits package that includes generous annual leave, pension, healthcare, and staff wellbeing initiatives.

Qualifications

• Friendly, organised and customer-focused team player.
• Excellent communication skills and a welcoming manner.
• Experience in a customer-facing role with high attention to detail.
• Ability to multitask in a busy environment.
• Collaborative with colleagues and open to feedback.

Responsibilities

• Welcoming clients and their pets with warmth, professionalism, and empathy.
• Handling calls, emails and appointment bookings.
• Delivering outstanding customer service and resolving enquiries confidently and professionally.
• Maintaining accurate client records, patient histories and financial information.
• Promoting our Pet Health Club.

Skills

Excellent communication skills

Customer-focused

Experience in a customer-facing role

Multi-tasking

Collaborative

Proactive attitude

Job description

Inspiring Vet Care in Inverness is seeking a Receptionist for Inshes Vets on a full-time permanent basis. You will be the first point of contact, delivering a welcoming, professional and compassionate experience for clients and their pets.

Join a supportive team committed to animal welfare, with clear career pathways, ongoing development and a benefits package that includes generous annual leave, pension, healthcare, and staff wellbeing initiatives.