Client Care Concierge - Vet Practice Receptionist

IVC Evidensia

Inverness

On-site

GBP 21,000 - 27,000

Full time

14 days+
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Benefits offered by this job

Generous leave
Pension plan
Discounted veterinary care
Wellbeing program

Job summary

Inspiring Vet Care at Inshes Vets in Inverness is seeking a friendly Receptionist to join on a full-time permanent basis. You will be the first point of contact, ensuring a welcoming, professional experience for clients and their pets across daily appointments and inquiries.

Join a supportive team focused on compassionate patient and client care, with opportunities for development within a values-led practice in a community-friendly setting.

Qualifications

  • Excellent communication skills and a professional, welcoming manner.
  • Experience in a customer-facing role with a focus on service and attention to detail.
  • Ability to manage multiple tasks effectively in a busy environment.
  • Collaborative approach and willingness to support colleagues.

Responsibilities

  • Welcoming clients and their pets with warmth, professionalism, and empathy.
  • Managing incoming calls, emails, and appointment bookings.
  • Delivering outstanding customer service and resolving client enquiries confidently and professionally.
  • Maintaining accurate client records, patient histories, and financial information.
  • Promoting our Pet Health Club.

Skills

Excellent communication
Customer-facing
Multitasking
Team player

Job description

Inspiring Vet Care at Inshes Vets in Inverness is seeking a friendly Receptionist to join on a full-time permanent basis. You will be the first point of contact, ensuring a welcoming, professional experience for clients and their pets across daily appointments and inquiries.

Join a supportive team focused on compassionate patient and client care, with opportunities for development within a values-led practice in a community-friendly setting.

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