Client Care Concierge - Vet Practice Receptionist

IVC Evidensia; Inverness; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Generous leave

Pension plan

Discounted veterinary care

Wellbeing program

Job summary

Inspiring Vet Care at Inshes Vets in Inverness is seeking a friendly Receptionist to join on a full-time permanent basis. You will be the first point of contact, ensuring a welcoming, professional experience for clients and their pets across daily appointments and inquiries.

Join a supportive team focused on compassionate patient and client care, with opportunities for development within a values-led practice in a community-friendly setting.

Qualifications

• Excellent communication skills and a professional, welcoming manner.
• Experience in a customer-facing role with a focus on service and attention to detail.
• Ability to manage multiple tasks effectively in a busy environment.
• Collaborative approach and willingness to support colleagues.

Responsibilities

• Welcoming clients and their pets with warmth, professionalism, and empathy.
• Managing incoming calls, emails, and appointment bookings.
• Delivering outstanding customer service and resolving client enquiries confidently and professionally.
• Maintaining accurate client records, patient histories, and financial information.
• Promoting our Pet Health Club.

Skills

Excellent communication

Customer-facing

Multitasking

Team player

Job description

Inspiring Vet Care at Inshes Vets in Inverness is seeking a friendly Receptionist to join on a full-time permanent basis. You will be the first point of contact, ensuring a welcoming, professional experience for clients and their pets across daily appointments and inquiries.

Join a supportive team focused on compassionate patient and client care, with opportunities for development within a values-led practice in a community-friendly setting.