Personal Training Manager: Elevate PT & Member Experience

Virgin Active & KAUAI; Greater London; On-site; GBP 220,000 - 331,000; Part time

Benefits offered by this job

33 days annual leave (including bank)

The Peoples Pension with 3% employer

Free Virgin Active membership for you

Discounts on PT sessions, guest passes

Virgin Family access to discounts

Discounts at KAUAI across clubs

Salary Finance support

6 free counselling sessions

Dexters corporate letting services

ePoints discounts

Job summary

Virgin Active is seeking a Personal Training Manager to join our Product Team on a part-time basis (20 hours). You will own the PT weekly plan, drive client acquisition and retention, and elevate session quality across the club.

This role requires leading a team of trainers, delivering onboarding and coaching, and aligning PT targets with GM, Product, Membership and Group Exercise to maximise revenue and member experience.

Qualifications

• Must hold a recognised PT qualification (Level 3/4 or CIMSPA).

Responsibilities

• Own the Personal Training weekly plan with clear actions, targets and reviews; drive PT penetration, DD uptake and revenue through new client acquisition and strong member retention.
• Deliver exceptional member journeys and outcomes, elevate session quality, consultations and trials; ensure a seamless path from first purchase to long-term engagement.
• Ensure best-in-class PT operations, maintain strong in-club processes, system adherence, timely resolution of flagged sessions, and robust end-to-end member journeys.
• Recruit, develop and retain top PT talent, hire qualified trainers, deliver a structured 12-week onboarding, run mentorship programmes, workshops and targeted coaching.
• Build a high-performance culture aligned to our purpose, hold regular 1:1s and progression reviews, motivate through recognition, and foster a fun, results-driven team environment.
• Use data and digital to drive results, translate dashboards into weekly actions across penetration, productivity, conversion, bookings and churn; keep PT profiles compelling and up to date.
• Uphold brand standards, safety and compliance, ensure safe practice, safeguarding, floor standards, current certifications and up-to-date risk assessments.
• Collaborate cross-functionally to maximise impact, partner with GM, Product, Membership and Group Exercise to align targets, lead flow, promotions, pilots and new SOPs.

Skills

People leadership

Education

Personal Trainer Level 3/4 or CIMSPA

Job description

Virgin Active is seeking a Personal Training Manager to join our Product Team on a part-time basis (20 hours). You will own the PT weekly plan, drive client acquisition and retention, and elevate session quality across the club.

This role requires leading a team of trainers, delivering onboarding and coaching, and aligning PT targets with GM, Product, Membership and Group Exercise to maximise revenue and member experience.