Personal Training Manager

Virgin Active & KAUAI; Greater London; Hybrid; GBP 18,000 - 26,000; Part time

Benefits offered by this job

33 days annual leave (excluding bank)

The Peoples Pension 3% contributions

Complimentary Virgin Active membership

Discounts across Virgin Active

Club V access

Salary Finance access

Health Heroes employee assistance

Dexters corporate letting services

ePoints discounts

Job summary

Virgin Active in London is seeking a Personal Training Manager to join our Product Team on a 20-hour per week schedule. You will oversee the PT plan, drive sessions, trials and conversions, and ensure a seamless path from initial sign-up to long‑term member engagement.

You will recruit, onboard and mentor trainers, coach as part of a high‑performance team, and use data dashboards to guide weekly actions on penetration, productivity and retention while maintaining safety and brand standards.

Responsibilities

• Own the PT weekly plan with actions, targets and reviews; drive penetration and revenue through new client acquisition and retention.
• Deliver exceptional member journeys, elevate session quality and ensure a seamless path from first purchase to long-term engagement.
• Recruit, develop and retain top PT talent; deliver onboarding, mentorship and coaching programs.
• Use data and dashboards to drive actions across penetration, productivity, conversion, bookings and churn; keep PT profiles up to date.
• Collaborate with GM, Product, Membership and Group Exercise to align targets and SOPs.

Education

Personal Trainer Level 3/4 or CIMSPA equivalent qualification

Job description

As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing. By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate. Virgin Active is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day. We are looking for a Personal Training Manager to join our Product Team.

Role Type: Part Time

Number of Hours: 20

In this role, you will play a part in being responsible for working alongside other club management to ensure that the in-club product offering is fully synchronized and available to our members.

The Role

• Own the Personal Training weekly plan with clear actions, targets and reviews; drive PT penetration, DD uptake and revenue through new client acquisition and strong member retention.
• Deliver exceptional member journeys and outcomes, elevate session quality, consultations and trials; ensure a seamless path from first purchase to long-term engagement.
• Ensure best-in‑class PT operations, maintain strong in‑club processes, system adherence, timely resolution of flagged sessions, and robust end‑to‑end member journeys.
• Recruit, develop and retain top PT talent, hire qualified trainers, deliver a structured 12‑week onboarding, run mentorship programmes, workshops and targeted coaching.
• Build a high‑performance culture aligned to our purpose, hold regular 1:1s and progression reviews, motivate through recognition, and foster a fun, results‑driven team environment.
• Use data and digital to drive results, translate dashboards into weekly actions across penetration, productivity, conversion, bookings and churn; keep PT profiles compelling and up to date.
• Uphold brand standards, safety and compliance, ensure safe practice, safeguarding, floor standards, current certifications and up‑to‑date risk assessments.
• Collaborate cross‑functionally to maximise impact, partner with GM, Product, Membership and Group Exercise to align targets, lead flow, promotions, pilots and new SOPs.

Who We’re Looking For

• Personal Trainer Level 3 or Level 4 or CIMSPA equivalent qualification

What You’ll Get

• The opportunity to be part of a brand redefining the future of wellness
• A premium environment with industry‑leading facilities
• Development and progression opportunities aligned to your level
• Access to a vibrant, engaged member community
• The platform to build your career, reputation and impact

The Perks

• 33 days (excluding bank holidays) annual leave, plus a Celebration Day and we want you take them
• Access to The Peoples Pension, with our contributions at 3%.
• Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
• We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% offPTsessions.
• You will join Virgin Family where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2)
• Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.
• Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
• Mental health is a cornerstone of wellbeing. Our Health Heroes employer assistance programme is there when you need a helping hand with 6 free counselling sessions.
• We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services meaning no tenant charges.
• Access to ePoints, offering loads of online discounts to retailers.

Pay Range

£15.81—£15.81 GBP