Personal Training Manager: Lead PT Growth & Member Experience

Virgin Active; Greater London; Hybrid; GBP 21,000 - 34,000; Part time

Benefits offered by this job

33 days annual leave

Staff pension

Complimentary Virgin Active membership

Family member membership

Discounts on PT sessions

Discounts across Virgin Group

Job summary

Virgin Active is seeking a Personal Training Manager to join our Product Team in a part‑time role, 20 hours per week. You will work with club management to ensure the in‑club PT offering is fully synchronised and consistently delivers excellent member journeys.

Own the PT weekly plan, recruit and develop talent, run onboarding and coaching, and drive performance using dashboards for penetration, bookings and churn.

Qualifications

• Personal Trainer Level 3 or Level 4 or CIMSPA equivalent qualification.
• Experience in managing PT operations and driving revenue through new client acquisition.
• Strong leadership and mentorship skills.

Responsibilities

• Own the Personal Training weekly plan with clear actions, targets and reviews; drive PT penetration, DD uptake and revenue through new client acquisition and strong member retention.
• Deliver exceptional member journeys and outcomes, elevate session quality, consultations and trials; ensure a seamless path from first purchase to long-term engagement.
• Ensure best-in-class PT operations, maintain strong in-club processes, system adherence, timely resolution of flagged sessions, and robust end-to-end member journeys.
• Recruit, develop and retain top PT talent, hire qualified trainers, deliver a structured 12-week onboarding, run mentorship programmes, workshops and targeted coaching.
• Build a high-performance culture aligned to our purpose, hold regular 1:1s and progression reviews, motivate through recognition, and foster a fun, results-driven team environment.
• Use data and digital to drive results, translate dashboards into weekly actions across penetration, productivity, conversion, bookings and churn; keep PT profiles compelling and up to date.
• Uphold brand standards, safety and compliance, ensure safe practice, safeguarding, floor standards, current certifications and up-to-date risk assessments.
• Collaborate cross-functionally to maximise impact, partner with GM, Product, Membership and Group Exercise to align targets, lead flow, promotions, pilots and new SOPs.

Skills

PT qualification Level 3/4 or CIMSPA

Job description

Virgin Active is seeking a Personal Training Manager to join our Product Team in a part‑time role, 20 hours per week. You will work with club management to ensure the in‑club PT offering is fully synchronised and consistently delivers excellent member journeys.

Own the PT weekly plan, recruit and develop talent, run onboarding and coaching, and drive performance using dashboards for penetration, bookings and churn.