Personal Support Advisor

Service Care Solutions Ltd; Nottingham; On-site; Full time

Job summary

A leading company in Adult Social Care is seeking a Personalised Support Advisor to coordinate tailored care packages for adults with social care needs. The role involves negotiation, collaboration with service users, and ensuring compliance with care standards. Ideal candidates will have experience in health or social care brokerage and possess strong communication and analytical skills.

Qualifications

• Experience in commissioning, purchasing, or brokerage within health or social care.
• Understanding of legislation relevant to Adult Social Care.

Responsibilities

• Coordinate and broker personalised care packages based on assessed needs.
• Liaise with service users and providers to secure appropriate support.

Skills

Negotiation

Communication

Analytical

Problem-Solving

Education

NVQ Level 2 or 3

Tools

Excel

Mosaic

Job description

Job Title: Personalised Support Advisor
Department: Adult Social Care and Health
Hours per Week: 37.00
Working Hours: 08:30 – 17:00
Contract: Full time (Temp 3 months with possible extension)
Pay: £15.66 per hour
Job Purpose
To broker and negotiate tailored care packages and placements for adults with assessed social care needs, ensuring these meet individual preferences, budget constraints, quality standards, and required timescales. The role involves close collaboration with service users, their families, providers, and professionals to ensure the most suitable and person-centred support is delivered.
Key Responsibilities

• Coordinate and broker personalised care packages, ensuring cost-effective solutions aligned with assessed needs and budgets.
• Liaise with service users, families, professionals, and providers to secure appropriate support and placements.
• Offer guidance to operational teams, providers, and the public, acting as a named contact throughout the process.
• Support timely hospital discharges, including out-of-hours arrangements.
• Maintain provider relationships, monitor service performance, and escalate concerns or risks as needed.
• Ensure accurate data entry and reporting using systems like Mosaic.

Key Accountabilities

• Deliver support packages that reflect individual needs, meet care plan outcomes, and comply with relevant standards and timescales.
• Monitor and maintain systems for care tracking, auditing, and procurement compliance.
• Support strategic commissioning by contributing relevant provider data and market analysis.
• Embed safeguarding and equality principles in all work.
• Support service improvement through proactive communication and service feedback.

Education, Knowledge, and Experience

• NVQ Level 2 or 3 or equivalent relevant experience.
• Understanding of legislation relevant to Adult Social Care (e.g., Care Act 2014, Mental Capacity Act 2005, Safeguarding).
• Proven experience in commissioning, purchasing, or brokerage within health or social care.
• Strong knowledge of care quality standards, procurement frameworks, and partnership working.
• Proficient in IT systems and tools, including Excel and care management platforms (e.g., Mosaic).

Skills and Competencies

• Strong negotiation and financial analysis skills.
• Excellent written, verbal, and presentation communication skills.
• Ability to work independently and flexibly, managing competing priorities.
• High level of accuracy in data entry and record keeping.
• Well-developed research and analytical abilities.
• Effective team player with the ability to share knowledge and support colleagues.
• Creative approach to problem-solving and improving service delivery.
• Customer-focused with a commitment to high-quality service outcomes.

Additional Information

• Flexibility to work across different boroughs and care services as required (Gedling, Rushcliffe)

Applicants must have previous experience arranging adult social care support