Personal Lines Team Leader

Ips Group; Sheffield; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Annual bonus

Travel expenses covered between sites

Hybrid working (2 office days per week

Standard benefits package

Job summary

Ips Group, in partnership with a well-established UK insurer, is seeking a Personal Lines Team Leader to oversee a large team of Personal Lines professionals across two locations, with hybrid working and travel between Sheffield and the South Coast.

You will guide service quality, performance and staff development, while collaborating with senior leadership on strategic initiatives and regulatory compliance. The role requires travel between offices and strong customer-focused leadership.

Qualifications

• Significant experience within Personal Lines insurance.
• Proven people leadership experience at Team Leader/Manager level.
• Strong understanding of Personal Lines products and customer journeys.
• Experience managing operational performance and service delivery.
• Excellent FCA regulatory knowledge and Consumer Duty.
• Experience with change, transformation or continuous improvement.
• Experience leading cross-location teams and travel between Sheffield and the South Coast.

Responsibilities

• Lead a ~20-person Personal Lines team across two locations.
• Drive customer outcomes, retention, and regulatory compliance.
• Foster an engaged team culture and employee development.
• Contribute to continuous improvement and business transformation projects.
• Build strong relationships with insurers and internal stakeholders.
• Travel between Sheffield and the South Coast as required.

Skills

People leadership

Customer focus

Stakeholder management

Regulatory knowledge

Coaching and mentoring

Change/continuous improvement

Education

CII qualifications or working towards them

Job description

Are you an experienced Personal Lines leader looking for an opportunity where you can genuinely influence team performance, customer outcomes and business success?

We’re partnering with a well-established and growing insurance business that is looking to appoint an experienced Personal Lines Team Leader to oversee a large team of Personal Lines professionals across two UK locations.

This is an excellent opportunity to join an organisation where you’ll play a pivotal role in driving service excellence, operational performance and employee development, whilst working closely with senior leadership on key strategic initiatives.
The role is to work from Sheffield but with some travel to the South Coast, operating on a hybrid basis with two days per week in the office. As the team is spread across both locations, regular travel between offices will be required, with travel expenses covered.

You’ll be responsible for leading a team of approximately 20 Personal Lines professionals, ensuring exceptional customer outcomes, strong retention performance, regulatory compliance and a highly engaged team culture. You’ll also contribute to continuous improvement initiatives, support business transformation projects and build strong relationships with insurer and internal stakeholders.

What We’re Looking For

• Significant experience within Personal Lines insurance
• Previous people leadership experience as a Team Leader, Manager or Senior Supervisor
• Strong understanding of Personal Lines products and customer journeys
• Experience managing operational performance and service delivery
• Proven ability to coach, develop and motivate teams
• Strong knowledge of FCA regulations and Consumer Duty
• Excellent stakeholder management and communication skills
• Ability to balance customer outcomes with commercial objectives
• Comfortable managing multiple priorities within a fast-paced environment
• Willingness to travel between Sheffield and the south coast as required
• CII qualifications or actively working towards them
• Experience within High Net Worth or Private Clients insurance
• Experience leading change, transformation or continuous improvement initiatives
• Established insurer market relationships
• Strong mentoring and talent development experience

What’s On Offer?

• Salary circa £45,, depending on experience
• Annual bonus
• Standard benefits package
• Travel expenses covered when travelling between locations
• Hybrid working (2 office days per week)
• Opportunity to lead an established and successful Personal Lines team
• Exposure to senior leadership and strategic business initiatives
• Ability to directly influence customer outcomes and business performance
• Supportive and collaborative culture within a growing organisation

The Ideal Candidate

You’ll be a customer-focused people leader who is passionate about developing others and driving high performance. Commercially aware, resilient and proactive, you’ll thrive in an environment where customer outcomes, team engagement and continuous improvement are central to success.