Personal Lines Broker

Lawes Consulting Group; Glasgow; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Death in service benefit

Enhanced maternity/paternity leave

Company pension

Cycle to work scheme

Free parking

Health & wellbeing programme

Referral programme

Casual dress

Job summary

Lawes Consulting Group in Lanarkshire is seeking an Insurance Account Handler in Personal Lines to manage a portfolio of clients and their personal insurance policies. You will work closely with clients to understand their needs and provide the right cover in a full-time, office-based role.

The role emphasizes strong customer service, effective communication, and teamwork with underwriters and claims specialists to deliver tailored insurance solutions while staying compliant with industry

Qualifications

• Some knowledge or experience within insurance or financial services is ideal but not essential — full training is provided.
• Strong customer service skills and ability to communicate clearly with clients.

Responsibilities

• Client Relationship Management: Build and maintain strong relationships with clients, understanding their insurance requirements and providing professional guidance.
• Policy Administration: Handle the end-to-end administration of insurance policies, ensuring accuracy and compliance with industry regulations.
• Renewals and Upselling: Proactively manage policy renewals, identify upselling opportunities, and contribute to the growth of the client portfolio.
• Market Knowledge: Stay informed about industry trends, changes in regulations, and emerging products to provide informed advice to clients.
• Collaboration: Work closely with internal teams, including underwriters and claims specialists, to deliver comprehensive and effective insurance solutions.

Skills

Customer service

Communication

Teamwork

MS Office

Interpersonal skills

Tools

MS Office

Job description

Insurance Account Handler – Personal Lines

Location: Lanarkshire | Full-time, office-based | Monday–Friday, 9am–5pm

Respected and growing insurance broking company, built on customer excellence and a commitment to always doing the right thing, this company combines talented people, modern systems and robust processes to deliver exceptional service and long-term client relationships.

The Role

As an Insurance Account Handler in the Personal Lines team, you will manage a portfolio of clients and their personal insurance policies, working closely with them to understand their needs and provide the right cover. This is a full-time, office-based role.

Key Responsibilities

• Client Relationship Management: Build and maintain strong relationships with clients, understanding their insurance requirements and providing professional guidance.
• Policy Administration: Handle the end-to-end administration of insurance policies, ensuring accuracy and compliance with industry regulations.
• Renewals and Upselling: Proactively manage policy renewals, identify upselling opportunities, and contribute to the growth of the client portfolio.
• Market Knowledge: Stay informed about industry trends, changes in regulations, and emerging products to provide informed advice to clients.
• Collaboration: Work closely with internal teams, including underwriters and claims specialists, to deliver comprehensive and effective insurance solutions.

What They Are Looking For

• Some knowledge or experience within insurance or financial services is ideal but not essential — full training is provided.
• Strong customer service skills.
• Excellent communication and interpersonal skills.
• IT proficiency, including confidence with MS Office.
• Ability to work collaboratively in a fast-paced, team-oriented environment.

What They Offer

• Death in service benefit
• Enhanced maternity/paternity leave
• Company pension
• Cycle to work scheme
• Free parking
• Health & wellbeing programme
• Referral programme
• Casual dress
• Many more