Personal Injury Paralegal

Reed; West of England; Hybrid; GBP 30,000 - 48,000; Full time

Benefits offered by this job

Competitive annual leave

Health Cash Plan

Gym/Lifestyle Benefits

Flexible working

Recognition schemes

Professional development

Diversity & sustainability

Job summary

Reed in Bristol is seeking an experienced Personal Injury Case Handler to join our claimant injury team. Hybrid role with 2 days in the office, handling a diverse caseload including vulnerable road users and head injury claims.

The successful candidate will have proven PI experience in a law firm and will manage own cases, pursue up to £25,000 via MOJ Portal (pre- and post-litigation), ensure service standards, and communicate effectively with clients, insurers, witnesses and solicitors.

Qualifications

• Proven experience handling a claimant injury caseload.
• Familiarity with MOJ Portal processes and Fast Track.
• Experience in litigation including the issue of proceedings and compliance with Court Directions through to Trial.
• Proficient in using a Case Management System.
• Ability to work to strict Service Level Agreements and handle claims including litigation.
• Excellent communication skills, both written and verbal.
• Strong analytical and legal research skills.
• Organisational and prioritisation abilities.
• Teamwork skills.

Responsibilities

• Manage own caseload of personal injury claims.
• Pursue claims up to £25,000 through MOJ Portal, including pre- and post-litigation.
• Ensure compliance with agreed service standards.
• Communicate effectively with clients, insurers, expert witnesses, and solicitors.
• Participate in weekly risk assessment meetings.
• Manage client expectations and address complaints per policy.
• Perform additional duties as required.

Skills

Injury caseload

MOJ Portal

Litigation experience

Case Management System

SLA adherence

Communication skills

Analytical skills

Legal research

Organisational skills

Teamwork

Education

Law degree

CILEx

Job description

Personal Injury Case Handler

• Location: Bristol (Hybrid - 2 days in office)
• Job Type: Full-time

We are seeking an experienced Personal Injury Case Handler to join our client's claimant injury department. This role involves managing a diverse caseload of injury claims, including those involving vulnerable road users and minor to moderate head injury claims. The successful candidate will enjoy a balance of office and home working, contributing to our commitment to delivering high-quality legal services. MUST HAVE EXPERIENCE IN A LAW FIRM WORKING ON A PERSONAL INJURY LITIGATION CASELOAD. PLEASE DO NOT APPLY IF THIS IS NOT THE CASE.

Day-to-day of the role:

• Efficiently and effectively manage your own caseload of personal injury claims.
• Pursue claims up to a value of £25,000 through and outside of the MOJ Portal, including pre and post-litigation stages, utilising our case management system.
• Ensure compliance with agreed service standards.
• Communicate effectively with clients, insurers, expert witnesses, and solicitors.
• Participate in weekly risk assessment meetings.
• Manage client expectations and address any complaints in line with company policy.
• Perform additional duties as required.

Required Skills & Qualifications:

• Proven experience handling a claimant injury caseload.
• Familiarity with MOJ Portal processes and claims allocated to the Fast Track.
• Experience in litigation, including the issue of proceedings and compliance with Court Directions through to Trial.
• Proficient in using a Case Management System.
• Ability to work to strict Service Level Agreements and handle claims including litigation.
• Excellent communication skills, both written and verbal.
• Strong analytical and legal research skills.
• Organisational and prioritisation abilities.
• Teamwork skills.
• Law degree, CILEx, or equivalent qualification is desirable but not essential.

Benefits:

• Competitive annual leave and welfare benefits.
• Health Cash Plan & Gym/Lifestyle Benefits.
• Emphasis on work-life balance and flexible working arrangements.
• People-focused recognition and referral schemes.
• Opportunities for professional development and routes to qualification.
• Commitment to diversity and sustainability.

We are dedicated to creating an accessible and inclusive recruitment experience. If you require any adjustments during the recruitment process, please contact our Talent Acquisition & Resourcing team.