Senior Case Handler

Reed; West of England; Hybrid; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Excellent annual leave and welfare

Health cash plan and gym/lifestyle

Work-life balance and 'Dress for Your…

People-focused recognition and referr…

Opportunities for development and кв…

Job summary

Reed in Bristol is seeking a Personal Injury Case Handler (Paralegal) to manage a diverse claimant injury caseload. You will work in a hybrid setup, two days in our Bristol office, with a combination of office and home working.

The role focuses on handling claims up to £25,000, including MOJ Portal processes and pre/post-litigation stages, with emphasis on accurate case management, client liaison, and adherence to service standards.

Qualifications

• Experience handling a claimant injury caseload.
• Working knowledge of MOJ Portal processes.
• Experience pursuing claims allocated to the Fast Track.
• Proficiency with a Case Management System.
• Ability to work to strict Service Level Agreements.
• Technical proficiency in claims handling, including litigation.
• Excellent written and verbal communication skills.
• Ability to analyse and research legal issues.
• Strong organisational and prioritisation skills.
• Ability to work as part of a team.

Responsibilities

• Efficiently and effectively manage your own caseload of personal injury claims.
• Pursue claims up to a value of £25,000 through and outside of the MOJ Portal, including pre-and post-litigation stages, making full use of our case management system.
• Comply fully with agreed service standards.
• Communicate with clients, insurers, expert witnesses, and solicitors.
• Attend and participate in weekly risk assessment meetings.
• Manage client expectations and effectively deal with any complaints that arise in line with company policy.
• Perform additional duties as required.

Skills

Personal injury knowledge

Client communication

Case prioritisation

Team collaboration

Research & analysis

Education

Law degree or equivalent (Desirable)

CILEx (Desirable)

Tools

Case Management System

MOJ Portal

Job description

Personal Injury Case Handler - Paralegal

• Annual Salary: To be discussed
• Location: Bristol
• Job Type: Hybrid (2 days in office)

Join our clients claimant injury department in Bristol as a Personal Injury Case Handler. This role is ideal for an experienced paralegal professional who will manage a diverse caseload, including claims involving vulnerable road users and minor to moderate head injury claims. The position offers a mix of office and home working, requiring presence in our Bristol office two days a week.

Day-to-day of the role:

• Efficiently and effectively manage your own caseload of personal injury claims.
• Pursue claims up to a value of £25,000 through and outside of the MOJ Portal, including pre-and post-litigation stages, making full use of our case management system.
• Comply fully with agreed service standards.
• Communicate with clients, insurers, expert witnesses, and solicitors.
• Attend and participate in weekly risk assessment meetings.
• Manage client expectations and effectively deal with any complaints that arise in line with company policy.
• Perform additional duties as required.

Required Skills & Qualifications:

• Experience handling a claimant injury caseload.
• Working knowledge of MOJ Portal processes.
• Experience pursuing claims allocated to the Fast Track.
• Proficiency with a Case Management System.
• Ability to work to strict Service Level Agreements.
• Technical proficiency in claims handling, including litigation.
• Excellent written and verbal communication skills.
• Ability to analyse and research legal issues.
• Strong organisational and prioritisation skills.
• Ability to work as part of a team.
• Law degree, CILEx, or equivalent qualification is desirable but not essential.

Benefits:

• Excellent annual leave and welfare benefits.
• Health cash plan and gym/lifestyle benefits.
• Work-life balance and 'Dress for Your Day' policy.
• People-focused recognition and referral schemes.
• Opportunities for development and routes to qualification.

We are committed to diversity and sustainability, creating an accessible and inclusive experience for all candidates. If you encounter any barriers or need support or adjustments during the recruitment process, please contact our Talent Acquisition & Resourcing team.