Personal Injury Handler - 12 month Fixed Term Contract

1st Central; Manchester; Hybrid; GBP 32,000 - 39,000; Full time

Job summary

1st Central in the UK is recruiting three Personal Injury Handlers for a 12-month fixed term contract based in Salford Quays, Manchester. You will support customers through the PI claims journey from initial contact to case resolution.

We’re looking for an assertive, empathetic thinker with strong negotiation and communication skills who can meet deadlines and build solid relationships with clients and solicitors. Training is provided with initial office-based hours, then hybrid work.

Qualifications

• Gathering facts, reviewing legal documents and investigating claims to build strong cases.
• Clear communication with clients, insurers and claimant solicitors.
• Negotiating settlements with insurers and other parties to reach fair outcomes.
• Managing key claim deadlines to meet legal requirements.

Responsibilities

• Support customers through the PI claims journey from initial contact to resolution.
• Build strong working relationships with clients, insurers and solicitors.
• Meet key deadlines and respond promptly to legal requirements.

Skills

Investigative mindset

Excellent communication

Negotiation

Deadline driven

Job description

t 1st Central, everything starts with our people.

As one of the UK’s leading motor and home insurers, we use smart technology, data and great service to make insurance fast, fair and simple for over 1.4 million customers. We’re proud to create an environment where people feel supported, trusted and able to grow - whether that’s developing new skills, taking on fresh challenges or making a real impact every day. If you’re looking for a role where you can make a difference, we’d love to hear from you.

Do you have third-party injury claims experience? Are you a logical thinker and keen to progress your career in a dynamic and fast growing insurer? Do you enjoy negotiating and managing a claim to a conclusion with strong knowledge of relevant legal jurisdictional rules and protocols? Well look no further!

We’re looking for three Personal Injury Handlers to join our Personal Injury team on a 12-month fixed term contract based in our Salford Quays, Manchester office.

This role is all about being assertive, playing a key role in supporting the customer through their PI claims journey from initial contact to case resolution, you’ll be an expert in your field showing empathy and building strong working relationships.

Core skills we’re looking for to succeed in the role:

• Investigative mindset: Skilled at gathering facts, reviewing legal documents and investigating claims to build strong cases.
• Excellent communication: Able to communicate clearly with clients, insurers and Claimant solicitors.
• Negotiation: Confident negotiating with insurers and other parties to reach fair settlements.
• Deadline driven: Able to manage key claim deadlines and respond promptly to meet legal requirements.

Working flexibly, you'll spend the first 3 months in the office full-time for training and support, then hybrid begins with 4 days at home and 1 day in the office. But if you prefer to be in the office more, that's good with us too.

Check out the full job profile on our career pages