Personal Injury Handler - 12 month Fixed Term Contract

1st Central; Haywards Heath; Hybrid; GBP 25,000 - 38,000; Full time

Job summary

1st Central is seeking a Personal Injury Handler to join the Personal Injury team in Haywards Heath, West Sussex on a 12-month fixed term contract. You will be responsible for guiding claims from initial contact to resolution, applying strong knowledge of PI procedures and maintaining empathy with clients.

The role offers in-office training for the first three months, followed by a hybrid model with four days at home and one day in the office.

Qualifications

• Third-party injury claims experience preferred.
• Strong communication with clients, insurers and solicitors.
• Proactive negotiator aiming for fair settlements.
• Ability to meet stringent legal deadlines.

Responsibilities

• Guide PI claims from initial contact to case resolution.
• Communicate clearly with clients, insurers and solicitors.
• Maintain empathy and build strong working relationships.

Skills

Investigative mindset

Excellent communication

Negotiation

Deadline driven

Job description

At 1st Central, everything starts with our people.

As one of the UK’s leading motor and home insurers, we use smart technology, data and great service to make insurance fast, fair and simple for over 1.4 million customers. We’re proud to create an environment where people feel supported, trusted and able to grow - whether that’s developing new skills, taking on fresh challenges or making a real impact every day. If you’re looking for a role where you can make a difference, we’d love to hear from you.

Do you have third-party injury claims experience? Are you a logical thinker and keen to progress your career in a dynamic and fast growing insurer? Do you enjoy negotiating and managing a claim to a conclusion with strong knowledge of relevant legal jurisdictional rules and protocols? Well look no further!

We’re looking for a Personal Injury Handler to join our Personal Injury team on a 12-month fixed term contract based in our Haywards Heath, West Sussex office.

This role is all about being assertive, playing a key role in supporting the customer through their PI claims journey from initial contact to case resolution, you’ll be an expert in your field showing empathy and building strong working relationships.

Core skills we’re looking for to succeed in the role:

• Investigative mindset: Skilled at gathering facts, reviewing legal documents and investigating claims to build strong cases.
• Excellent communication: Able to communicate clearly with clients, insurers and Claimant solicitors.
• Negotiation: Confident negotiating with insurers and other parties to reach fair settlements.
• Deadline driven: Able to manage key claim deadlines and respond promptly to meet legal requirements.

Working flexibly, you'll spend the first 3 months in the office full-time for training and support, then hybrid begins with 4 days at home and 1 day in the office. But if you prefer to be in the office more, that's good with us too.

Check out the full job profile on our career pages