Senior Personal Injury Claims Leader (Hybrid)

QBE; Leeds; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

30 days holiday a year

Flexible working

Pension – employer contributions 10%

Private medical insurance

Family friendly policies – 26 weeks' p

Short-term remote work abroad – up to

Cycle-to-Work

Job summary

QBE is seeking an experienced Personal Injury Claims Manager in Leeds, hybrid arrangement. You will lead a large team of claims professionals, set strategic direction for the UK Casualty and Motor Personal Injury function, and drive improvements in customer experience and operational efficiency.

You will shape processes, oversee high-value claims activity, manage stakeholders, and use data-led insights to identify trends and strengthen performance for customers and the business.

Qualifications

• Significant claims leadership experience with deep knowledge of Motor Personal Injury and UK Casualty claims handling.
• Proven ability to lead a claims function, delivering strategic objectives and strong customer outcomes.
• Experience building, developing and motivating high-performing teams through collaboration and coaching.
• Strong data and MI capability, with the ability to interpret trends and drive informed decisions.

Responsibilities

• Lead, inspire and develop a large team of claims adjusters and technicians to deliver market-leading, technically excellent customer service.
• Set clear direction for the claims function, embedding QBE’s purpose, DNA, operating principles and strategic priorities into day-to-day delivery.
• Lead the department through change and ambiguity, translating strategic intent into clear priorities, effective execution and measurable outcomes.
• Use data, benchmarking and insight to monitor performance, identify trends and drive continuous improvement against agreed KPIs.
• Maintain strong technical and quality assurance standards, using feedback and learning to improve claims outcomes and technical execution.
• Improve operational efficiency by leveraging people, process and technology to reduce cost to serve, increase capacity and support change delivery.
• Build a continuous learning culture, developing future capability across technical, data and customer-focused claims skills.
• Manage key internal and external relationships, ensuring QBE policies, regulatory standards and emerging claims risks are effectively understood and addressed.

Skills

Coaching for success

Communication

Cost Management

Critical Thinking

Decision Making

Influencing

Insurance Claims Management

Stakeholder Management

Strategic Leadership

Job description

QBE is seeking an experienced Personal Injury Claims Manager in Leeds, hybrid arrangement. You will lead a large team of claims professionals, set strategic direction for the UK Casualty and Motor Personal Injury function, and drive improvements in customer experience and operational efficiency.

You will shape processes, oversee high-value claims activity, manage stakeholders, and use data-led insights to identify trends and strengthen performance for customers and the business.