Bodily Injury Claims Specialist (Hybrid)

Horwich Farrelly; Birmingham; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

Life Insurance

Private Medical Insurance

Pension Scheme

Hybrid & Flexible Working

Job summary

Horwich Farrelly in the United Kingdom is seeking a Bodily Injury Claims Handler to join our Claims team. This hybrid role supports customers across the UK and handles early claims registrations, liability assessments, and settlement negotiations with insurers.

You'll build strong relationships with clients, manage case progression, and communicate clearly under pressure. The position offers a permanent contract with a flexible hybrid working pattern and a competitive benefits package.

Qualifications

• 12 months experience in a claim handling role.
• Experience handling defendant or insurer caseload preferred.
• MOJ and OIC Portals experience advantageous.

Responsibilities

• Deliver a first-class experience to customers to get their claims dealt with quickly.
• Manage activity on all relevant aspects of claims to maximise cost control and to negotiate the optimum claim settlement.
• Start by managing new claim registrations (FNOL) ensuring claims are registered per service levels.
• Instruct suppliers/investigators at outset, validate policy cover and liability.
• Communicate proactively with customers and colleagues to manage expectations and outcomes.

Skills

Communication skills

Active listening

Can-do attitude

Work under pressure

Customer service

Tools

MOJ Portal

OIC Portal

Job description

Horwich Farrelly in the United Kingdom is seeking a Bodily Injury Claims Handler to join our Claims team. This hybrid role supports customers across the UK and handles early claims registrations, liability assessments, and settlement negotiations with insurers.

You'll build strong relationships with clients, manage case progression, and communicate clearly under pressure. The position offers a permanent contract with a flexible hybrid working pattern and a competitive benefits package.