Personal Banker - Elite Customer Care & Solutions

Barclays; Aberdeen City; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Pension plan

Private medical insurance

Life insurance

Income protection

Job summary

Barclays is seeking a Personal Banker to deliver exceptional service to Retail Banking customers both in-branch and at local hubs. You will build relationships, provide guidance on Barclays products, and resolve complex queries with empathy and accuracy.

You will work five days a week, including some weekends, with a competitive salary and comprehensive benefits package including pension, private medical insurance, life insurance and income protection.

Qualifications

• Experience delivering customer service through multiple channels.
• Ability to resolve complex customer needs with personalised solutions.
• Strong communication and relationship-building skills.

Responsibilities

• Provide customer service via chat, email and phone.
• Resolve complex customer needs with personalised resolutions.
• Collaborate with bank teams to align customer care processes.
• Identify improvement opportunities and coach colleagues.
• Develop and implement customer care procedures to mitigate risks.
• Resolve inquiries related to accounts, transactions and payments.
• Create reports on customer care performance for senior stakeholders.
• Monitor industry trends to improve customer care efficiency.

Skills

Customer service

Communication skills

Risk & Compliance awareness

Relationship-building

Digital confidence

Job description

Barclays is seeking a Personal Banker to deliver exceptional service to Retail Banking customers both in-branch and at local hubs. You will build relationships, provide guidance on Barclays products, and resolve complex queries with empathy and accuracy.

You will work five days a week, including some weekends, with a competitive salary and comprehensive benefits package including pension, private medical insurance, life insurance and income protection.