Personal Banker & Trusted Customer Advisor

Barclays; Norwich; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension plan

Private medical insurance

Life insurance

Income protection

Job summary

Barclays is hiring a Personal Banker to deliver trusted, personalised service to Retail Banking customers in-branch or at local hubs. If you’ve worked in customer service, retail, hospitality or similar roles, bring your empathy and problem-solving to help customers with queries and solutions.

You’ll join our Customer Care team, work 5 days a week (some weekends), with a starting salary of £27,700 and a comprehensive benefits package including pension, private medical insurance, life insurance

Qualifications

• Confidence engaging with customers and guiding them to services.
• Clear communication tailored to different customers and situations.
• Understanding and managing risk while following processes.

Responsibilities

• Provide customer service through branches and channels including chat, email and phone.
• Resolve complex customer needs with personalised resolutions for each case.
• Collaborate with teams across the bank to align customer care processes.
• Identify areas for improvement and coach colleagues on highlighted gaps.
• Develop and implement customer care procedures to maintain efficient operations.
• Address customer inquiries related to accounts, transactions and payments.
• Prepare and present reports on customer care performance to senior stakeholders.
• Monitor industry trends to implement best practices in customer care.

Skills

Confidence

Clear Communication

Risk Awareness

Relationship Building

Digital Mindset

Job description

Barclays is hiring a Personal Banker to deliver trusted, personalised service to Retail Banking customers in-branch or at local hubs. If you’ve worked in customer service, retail, hospitality or similar roles, bring your empathy and problem-solving to help customers with queries and solutions.

You’ll join our Customer Care team, work 5 days a week (some weekends), with a starting salary of £27,700 and a comprehensive benefits package including pension, private medical insurance, life insurance