Senior Banking Customer Care Specialist

Barclays; Shrewsbury; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension plan

Private medical insurance

Life insurance

Income protection

Job summary

Barclays is hiring a Senior Customer Service Advisor in Shrewsbury to help Retail Banking customers with complex queries. You will be the friendly face in-branch or at local hubs, delivering empathy and expert guidance across multiple channels.

The role requires 5 days per week (including some weekends) with a starting salary of £27,700 and a comprehensive benefits package including pension, private medical insurance and life and income protection. Training and support are provided.

Qualifications

• Experience in customer service or related roles.
• Ability to handle complex queries with empathy.
• Strong communication and interpersonal skills.

Responsibilities

• Provide customer service through chat, email and phone.
• Resolve more complex customer needs with personalised solutions.
• Collaborate with bank teams to align customer care processes.
• Identify areas for improvement and coach colleagues on those areas.
• Develop and implement customer care procedures to mitigate risks.
• Resolve inquiries related to accounts, transactions and payments.
• Develop and present reports on customer care performance to senior stakeholders.
• Identify industry trends to implement best practices in customer care.

Skills

Customer service experience

Empathy

Communication skills

Job description

Barclays is hiring a Senior Customer Service Advisor in Shrewsbury to help Retail Banking customers with complex queries. You will be the friendly face in-branch or at local hubs, delivering empathy and expert guidance across multiple channels.

The role requires 5 days per week (including some weekends) with a starting salary of £27,700 and a comprehensive benefits package including pension, private medical insurance and life and income protection. Training and support are provided.