Personal Banker: Training & Foundation Certificate Path

ImmigrationGPT; Inverness; Hybrid; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Protection benefits

Healthcare benefits

33 days holiday (pro rata)

Retirement fund contribution

Job summary

NatWest Group is seeking a Customer Service Personal Banker in Inverness to guide branch customers toward achieving their financial goals. You will provide outstanding service at every interaction, with a focus on accuracy and a seamless customer experience.

The role includes proactive conversations, handling payments and transfers, and helping customers understand available banking channels and services. The position offers training toward a Foundation Certificate in Responsible Banking and

Qualifications

• Motivated and customer-centric approach.
• Strong communication skills to explain products and procedures clearly.
• Ability to remain composed under pressure and continuously improve service.

Responsibilities

• Serve as first point of contact in the branch, delivering outstanding customer service.
• Handle general banking requests: payments, balances, transfers.
• Explain banking options and services; identify opportunities to assist with simple products.
• Collaborate with other teams to ensure a seamless customer experience.

Skills

Customer service

Communication skills

Teamwork

Attention to detail

Adaptability

Job description

NatWest Group is seeking a Customer Service Personal Banker in Inverness to guide branch customers toward achieving their financial goals. You will provide outstanding service at every interaction, with a focus on accuracy and a seamless customer experience.

The role includes proactive conversations, handling payments and transfers, and helping customers understand available banking channels and services. The position offers training toward a Foundation Certificate in Responsible Banking and