Personal Banker & Customer Experience Specialist

ImmigrationGPT; Perth; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Foundation Certificate in Responsible

Training & career development

33 days holiday (pro rata)

Competitive salary

Job summary

NatWest Perth branch is looking for a Customer Service, Personal Banker to support our valued branch customers and help them achieve their financial goals. As the first point of contact, you will deliver outstanding service with accuracy, guiding customers through everyday banking tasks and transactions.

You'll receive full training toward a Foundation Certificate in Responsible Banking and opportunities to develop new skills.

Qualifications

• Need a customer-centric approach with strong attention to detail.
• Able to work under pressure and continuously improve service while meeting goals.
• Excellent communication and teamwork abilities.
• Willingness to learn and develop new skills.

Responsibilities

• Proactively understand customer needs and assist with banking requirements.
• Handle payments, balance inquiries, and transfers.
• Explain banking options and services to customers.
• Identify opportunities to cross-sell simple financial products.
• Collaborate with other teams to ensure a seamless customer experience.

Skills

Customer service

Communication skills

Attention to detail

Teamwork

Interpersonal skills

Stress management

Education

Foundation Certificate in Responsible Banking

Job description

NatWest Perth branch is looking for a Customer Service, Personal Banker to support our valued branch customers and help them achieve their financial goals. As the first point of contact, you will deliver outstanding service with accuracy, guiding customers through everyday banking tasks and transactions.

You'll receive full training toward a Foundation Certificate in Responsible Banking and opportunities to develop new skills.