Personal Banker: Elevate Customer Banking

ImmigrationGPT; Glenrothes; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

NatWest benefits

33 days holiday (pro rata)

Job summary

NatWest in Glenrothes invites applications for a Customer Service Personal Banker. You will be the first contact for branch customers, delivering outstanding service and accuracy across banking tasks.

You’ll receive training toward the Foundation Certificate in Responsible Banking and work with a supportive team to enhance the customer experience. You’ll participate in flexible branch hours, with full training and ongoing coaching to build your skills and career in retail banking.

Qualifications

• Customer-centric approach and excellent communication are essential.
• Strong attention to detail and accuracy in banking tasks.
• Ability to thrive under pressure and meet branch goals.
• Excellent interpersonal skills for teamwork and customer interactions.
• Willingness to learn and progress through training.
• Excels in explaining banking options clearly to customers.

Responsibilities

• Engage with customers as the first point of contact in branches.
• Handle general banking requests like payments, balances, and transfers.
• Explain different ways to bank and available services.
• Identify opportunities to introduce simple financial products and collaborate with teams.

Skills

Customer service

Communication

Attention to detail

Teamwork

Proactive problem solving

Education

Foundation Certificate in Responsible Banking

Job description

NatWest in Glenrothes invites applications for a Customer Service Personal Banker. You will be the first contact for branch customers, delivering outstanding service and accuracy across banking tasks.

You’ll receive training toward the Foundation Certificate in Responsible Banking and work with a supportive team to enhance the customer experience. You’ll participate in flexible branch hours, with full training and ongoing coaching to build your skills and career in retail banking.