Customer Service - Personal Banker - NatWest Group

ImmigrationGPT; Inverness; Hybrid; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Protection benefits

Healthcare benefits

33 days holiday (pro rata)

Retirement fund contribution

Job summary

NatWest Group is seeking a Customer Service Personal Banker in Inverness to guide branch customers toward achieving their financial goals. You will provide outstanding service at every interaction, with a focus on accuracy and a seamless customer experience.

The role includes proactive conversations, handling payments and transfers, and helping customers understand available banking channels and services. The position offers training toward a Foundation Certificate in Responsible Banking and

Qualifications

• Motivated and customer-centric approach.
• Strong communication skills to explain products and procedures clearly.
• Ability to remain composed under pressure and continuously improve service.

Responsibilities

• Serve as first point of contact in the branch, delivering outstanding customer service.
• Handle general banking requests: payments, balances, transfers.
• Explain banking options and services; identify opportunities to assist with simple products.
• Collaborate with other teams to ensure a seamless customer experience.

Skills

Customer service

Communication skills

Teamwork

Attention to detail

Adaptability

Job description

Join us as a Customer Service Personal Banker in Inverness- You'll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals- We'll look to you to proactively find ways to continually enhance our customer banking experience- We'll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training- This job does not meet Skilled Worker visa sponsorship requirementsWhat you'll doAs the first point of contact in our branches, customers will be at the very heart of your role, so you'll be committed to providing outstanding service in every interaction. You'll work with high levels of accuracy as you provide each customer with a seamless and positive experience.Day-to-day, you'll be:- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs- Completing general banking requests such as payments, balance enquires and transfers- Helping customers to understand the different ways they can bank with us and the range of services we can offer- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experienceThe skills you'll needTo be successful in this role you'll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you'll need to highlight the benefits of our products and procedures to our customers in a way that's easy to understand.You'll also need:- A passion for customer service and strong attention to detail- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals- Strong interpersonal skills and the ability to work well as part of a team- The commitment to develop new skills and responsibilitiesHow we'll reward youYou'll join us on a competitive salary starting of £27,090, pro rata for the hours you work.You'll also benefit from:- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme- A generous holiday entitlement of 33 days, pro rata for hours worked- A monthly contribution to your retirement fundTo find out more about the benefits we offer, check out our rewards and benefits page .What else you need to knowYour working pattern You're joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You'll need to be flexible in terms of the hours you work, typically you'll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.Your learning journey Your journey starts with a comprehensive training programme where you'll gain a range of new skills, and the confidence to use them. You'll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.