Customer Service Personal Banker: Training & Growth

NatWest Group; Kelso; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Protection benefits

Healthcare

Retirement contribution

Job summary

NatWest Group is seeking a Customer Service Personal Banker in Berwick upon Tweed to guide branch customers toward their financial goals. You will provide a seamless, accurate customer experience and proactively engage with customers to enhance service at the point of contact.

You’ll gain a Foundation Certificate in Responsible Banking with full training, while developing skills in a supportive, customer-centric environment.

Qualifications

• A passion for customer service and attention to detail.
• Strong communication with customers and colleagues.
• Ability to work well in a team and support colleagues.
• Willingness to develop new skills and take on responsibilities.

Responsibilities

• Have proactive conversations, understand customer needs and help with banking.
• Complete general banking requests like payments, balances, and transfers.
• Explain different ways to bank and the services offered.
• Identify opportunities to assist customers with simple financial products and collaborate with teams.

Skills

Customer service

Communication

Teamwork

Self-development

Job description

NatWest Group is seeking a Customer Service Personal Banker in Berwick upon Tweed to guide branch customers toward their financial goals. You will provide a seamless, accurate customer experience and proactively engage with customers to enhance service at the point of contact.

You’ll gain a Foundation Certificate in Responsible Banking with full training, while developing skills in a supportive, customer-centric environment.