Personal Banker: Elevate Customer Banking Experience

ImmigrationGPT; United Kingdom; Remote; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Protection benefits

33 days holiday (pro rata)

Job summary

NatWest Group is seeking a Customer Service Personal Banker in Berwick upon Tweed. You will be the first contact for branch customers, delivering outstanding service while handling everyday banking tasks with high accuracy. Training will support you toward a Foundation Certificate in Responsible Banking, enabling growth within the team.

You’ll work during branch hours, with some Saturdays and holidays, benefiting from a comprehensive benefits package and a supportive learning journey.

Qualifications

• Strong customer service orientation and ability to communicate clearly with customers.
• Attention to detail in all banking tasks and data entry.
• Ability to understand customer needs and explain banking options concisely.

Responsibilities

• Proactively converse with customers to understand banking needs and provide guidance.
• Handle general banking requests such as payments, balance inquiries, and transfers.
• Explain different ways to bank with NatWest and promote available services.
• Collaborate with other teams to ensure a seamless customer experience.

Skills

Communication skills

Attention to detail

Customer service mindset

Interpersonal skills

Teamwork

Education

Foundation Certificate in Responsible Banking

Job description

NatWest Group is seeking a Customer Service Personal Banker in Berwick upon Tweed. You will be the first contact for branch customers, delivering outstanding service while handling everyday banking tasks with high accuracy. Training will support you toward a Foundation Certificate in Responsible Banking, enabling growth within the team.

You’ll work during branch hours, with some Saturdays and holidays, benefiting from a comprehensive benefits package and a supportive learning journey.